Job Posting 100458

BC SAF-HAVN Program Coordinator
Vancouver & Lower Mainland
Vancouver, BC
closed 8 days ago (Fri, 5 Apr)
full time  •  $31.42 - $32.67 per hour

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.


Division: Settlement & Family Services

Program: BC Services and Assistance for Humanitarian and Vulnerable Newcomers (BC SAF-HAVN)

Employment Type: Permanent Full Time (35 hours per week)


Reports to:  Program Manager 


About the Position:


The Program Coordinator (PC) is responsible for the supervision and support of Case Managers within the BC Services and Assistance for Humanitarian and Vulnerable Newcomers (BC SAF-HAVN) program. This position is accountable for daily operational support, service planning, and facilitation of promotional and networking activities. The PC will also support senior managers in providing planning and administrative support necessary to comply with funder expectations and requirements, including assistance with report writing and data collection.


Key Duties & Responsibilities:


• Supports and trains BC SAF HAVN settlement service team members to update their knowledge of settlement, labour market, and immigration navigation for eligible clients, including refugee claimants, refugees, and other humanitarian migrants
• Organizes program activities to meet program outputs and optimizes program outcome
• Organizes adequate staffing at service delivery location(s)
• Liaises with community partners, agencies, and organizations for service collaborations such as space sharing, guest speakers, client referrals
• Plans program promotion strategies to meet client and service targets
• Ensures the program information on the agency website, promotion materials are up-to-date
• Provides program orientation to new team members
• Delivers in-person and online one-on-one direct client service and group facilitation that supports the settlement, labour market, and immigration needs of eligible clients
• Facilitates collaboration and development amongst the team and ensures the quality of services delivered to clients
• Communicates service trends, client needs, and priorities to the Program Manager in a timely manner
• Leads the program’s Performance Quality Improvement (PQI) procedures
• Submits accurate service records, statistics, and program reports to Program Manager within the scheduled timeline
• Participates in internal and external meetings, agency events, and trainings as approved by the Program Manager
• Performs other program related duties as assigned by the Program Manager


Education, Training and Experience:


• Bachelor’s Degree in Social Science or related field
• Knowledge of BC settlement, immigration and labour market information
• Knowledge of local resources in the community
• Certified Career Development Practitioner (CCDP) Certification is an asset
• Experience in working with refugee claimants, refugees, and other humanitarian migrants
• Experience in facilitating in-person and online workshops and special events


Job Skills & Abilities:


• Excellent written and verbal communication skills
• Additional language skills are considered an asset
• Excellent interpersonal skills
• Excellent research and data analytical skills
• Ability to work with individuals facing immigration, settlement, and employment challenges
• Ability to work independently at different service delivery locations
• Excellent technical skills in MS Office and web-based applications
• Excellent social media skills such as Facebook, twitter, LinkedIn
• Ability to take initiative and proactive action
• Ability to multi-task and be adaptive to changing program needs


Other Requirements:


• Ability to work weekends and evenings as required
• Ability to travel within Greater Vancouver
• Criminal record check and vulnerable sector check required
• Ability to work virtually or remotely as required


About S.U.C.C.E.S.S.:


S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.


At S.U.C.C.E.S.S., we take care of our communities and our people!

Our staff is the source of our success and we make it a priority to ensure work-life balance for our staff. We offer a range competitive and comprehensive benefit packages to ensure the well-being our staff. Subject to the type of employment, benefit packages may include:


  • paid time off ‘monthly wellness days’ (up to 12 days per year)
  • additional agency holidays (3 additional statutory holidays)
  • 2 weeks annual vacation (starting) and up to 5 weeks (maximum)
  • company-funded pension (GRRSP)
  • extended health & dental plan
  • employee & family assistance programs
  • access to wellness programs (such as subscription to Headspace) , and more


 S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.



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