Job Posting 100478

Quality Service Analyst
Community Living British Columbia
Vancouver Island & Coastal areas
Campbell River, BC, CAN V9W 1C4
closed 4 days ago (Tue, 9 Apr)
full time - temporary / contract  •  36.05-40.44

We are proud to be selected as one of B.C.'s Top Employers once again!


If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!


Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection.


Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.


The Role


As a Quality Service Analyst at CLBC, you are responsible for representing CLBC as the primary point of contact for service providers.


Accountabilities include

  • Developing service contracts or agreements and negotiating the costing details and quantities
  • Negotiating contract costing and advising on requirements for corrective action in contracted service delivery
  • Consulting with Facilitators about support requests, service availability, and resource suitability
  • Conducting on-site monitoring reviews (homes, staffed residential facilities, programs, etc.) and investigating competency and service issues
  • Working with the Facilitator in assisting individuals and their families who are experiencing a crisis
  • Recruiting and developing new service relationships
  • Ensuring service collaboration and developing cost-sharing agreements
  • Liaising with key staff regarding current funding limitations or delays and participating as a team member in local budget management
  • Reviewing financial reports to ensure delivery of services for approved funding supports


  • Preference will be given to candidates with a Bachelor's degree in Business, Social Work, or a related discipline
  • Experience working in the social services sector in areas such as resource development or contract management
  • An equivalent combination of relevant education/experience may be considered

Possession of a Class 5 driver's license and a clean driver's abstract are required.

Hybrid work Combines on-site office work with flexibility to work from home within BC after passing a 6 month probationary period.


Additional Info
Team: North Island Local 6
Status/Term: Auxiliary. Anticipated 70 hours bi-weekly for 6 months. Regular status staff will fill this position as a temporary assignment

Classification/Salary: Social Program Officer (Growth to R24) / Position starts at $36.05 to $40.44 hourly


The health and safety of our team and communities is paramount to CLBC. Accordingly, we require anyone joining our team to provide proof of full COVID-19 vaccination.


Closing date: April 9, 2024


Apply now! To be considered, please submit an application online. Applications received by other means will not be considered.


Successful applicants are subject to a Criminal Record Check.

An eligibility list for internal candidates may be established.


Reasonable accommodations are available on request for candidates taking part in the recruitment process. If you require support applying online because you are a person with a disability, please contact us at CLBCPeopleS.

CLBC encourages applications from all equity-seeking groups.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

Thanks for looking on and good luck with your job search!