Job Posting 102037

Social Navigator, Integrated Offender Management
Edmonton John Howard Society
Edmonton area
closing tomorrow (Thu, 18 Jul)
full time

Employment Opportunity

Job ID 24-033EJHS

Company Overview:

For over 70 years, EJHS has been rooted in community safety and this will continue to be our focus. We offer individuals and families a chance to heal and reintegrate into the community from justice and related systems. Our new strategic direction is about building on our rich history in the community safety space, including building our community services; building our team; and building our story.

Edmonton John Howard Society strives to provide a meaningful work environment through the following: 

  • Strong focus on employee wellness and work-life balance
  • Service recognition and employee awards
  • Professional development opportunities
  • Staff team building and appreciation days
  • Competitive health, dental and RRSP benefits

We are a values-driven organization that supports clients from a strength-based approach.  If your values are aligned with our core values listed at:, please consider joining our team.

Position Summary:

The Social Navigator position is an essential potion that will assist the offender with their willingness to participate in desistance of criminal behaviour in the Edmonton community. The Navigator will be responsible for supporting and working directly with IOM and/or BAU clients, in collaboration with Edmonton Police Service Detectives to develop appropriate case management strategies for each individual


Offender Case Management (65%)

  • Integrates Diversion & Desistance’s mission and vision into the development and implementation of client-centered case management plans
  • Collaborate with the unit’s RSW and sworn members to complement EPS’s case management/supervision strategies for social support and resources for high-risk clients by identifying the client's Risk Need Responsivity and Criminogenic Needs
  • Ongoing case management with the clients to foster coordinated and timely services that meet the client’s basic needs
  • Ongoing response along with consultation and collaboration with multiple professionals and agencies within the community to develop effective safety and support systems for clients as well as the public
  • Work with clients who are incarcerated to implement reintegration plans to ensure a smooth transition back into the community
  • Engage directly with clients both in person and/or via telephone, on and off-site
  • Attend daily meetings to discuss various clients, locate clients, and provide client updates to Detectives on a timely basis
  • Provide regular reports on progress and case management
  • Ensure ongoing follow-up for clients by connecting with various agencies to ensure completion of tasks
  • Refer and assist clients with the completion of application processes and referrals when necessary, including but not limited to detox facilities, addiction recovery treatment programs, employment/educational programs and mental health programs
  • Report to Diversion and Desistance Admin Sergeant and Team Lead on daily activities and whereabouts
  • Provide support during crisis intervention should a client be in distress and report immediately to Detective or Patrol
  • Prioritize tasks, take initiative and maintain flexibility in case plans with timely documentation of the same
  • In collaboration with the assigned EPS Detective, the Navigator would be responsible for the execution of social case management decisions that would relate to the client’s housing, education, employment, addiction treatment, and mental and physical health status while following basic RNR principles with respect to the client’s specific criminogenic needs. These decisions would be in consideration of the client’s needs and be balanced with public safety concerns

Documentation & Reporting (20%)

  • Document assessments, services rendered, and client outcomes, so that records are accurate and adequate
  • Ensure documents and client files are complete, organized, and up to date, as per Diversion & Desistance business rules
  • Prepare and maintain accurate, timely and complete file documentation on the designated EPS system and submissions in the professional community, in accordance with the EPS file expectations
  • Submit weekly highlights and/or reports as required
  • Provide input into program evaluation upon request
  • Improve overall system performance by identifying, addressing and reporting any system gaps and redundancies

Community Involvement and Leadership (5%)

  • Attending and representing the Diversion & Desistance Branch at appropriate internal and external meetings as needed
  • Participate in professional development training

Agency Engagement (5%)

  • Complete agency-specific administrative tasks
  • Attend agency-directed training and meetings

Other (5%)

  • The Navigator may need to assess and address client/offender personal and family crises both inside and outside of regularly scheduled work hours in relation to the needs of the client. The position may require flexibility to work alternate shifts and some weekends when required
  • Identify and prioritize resources and issues of access (based on need, potential outcomes and equity) and refer individuals and families to appropriate services in a timely manner.  Report any gaps in service to the Sergeant for further review

Qualifications / Skills:

  • Degree or Diploma in social or human services or related field, or a minimum of 3 years relevant experience working with complex, high-risk populations. It is expected that they maintain and are in good standing with any relevant professional bodies they may be members of
  • Strong understanding and knowledge of community resources, knowledge of issues faced by high-risk individuals who have experienced significant trauma with high criminogenic factors and are now experiencing homelessness, poverty, and both mental health conditions and substance use
  • Strong leadership, teamwork and effective interpersonal and communication skills
  • Prior experience completing professional documentation
  • Experience working with and understanding the unique challenges that Indigenous and multicultural individuals and families face, particularly those with significant criminal histories
  • Effective risk management, advocacy in systems and group facilitation
  • Role and scope navigation, inclusion and equity and digital literacy
  • Ability to work within a fast-paced, high-work volume program
  • Criminal Record Check, Enhanced Security Clearance through Edmonton Police Service and Children Intervention Check; A criminal record will not disqualify you from employment with us; we evaluate each application individually
  • Standard First Aid and CPR, Suicide Intervention and Crisis Intervention and De-escalation Training
  • Valid Alberta driver’s license with a safe, operating vehicle, clean driver’s abstract, and must have 2 million liability insurance

Conditions of Employment:

  • The hours of work are Monday to Friday and works a 40-hour work week, with some evening and weekend availability to assist with emergency client situations
  • The office will be located at Edmonton Police Services Downtown Branch


The salary range for this position is: $50,000.00 - $59,000.00 annually

Safety and harmony in our community.

Edmonton John Howard Society is committed to achieving a diverse workforce and strongly encourages applications from people of Indigenous heritage, and people from culturally diverse backgrounds.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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