Job Posting 102076

Lifestyle Coordinator
Rockland Park Homeowners Association
Calgary area
90 Rowley Way, NW
closed 11 days ago (Fri, 12 Jul)
full time  •  Please provide salary expectations in cover letter

Company Overview

 

The Rockland Park Homeowners Association (RPHOA) is a not-for-profit corporation whose purpose is to manage, maintain, and operate the HOA amenities. The RPHOA will own, operate, and maintain the Rockland Park Lodge, a 4,750 sq. ft. exclusive community lifestyle centre that is situated on a 4-acre site. The main building will be the primary entrance into the park and will include multi-use rooms, a kitchenette, gathering spaces, and family-friendly change rooms and showers. The exclusive park will provide activities for all seasons with an outdoor swimming pool that includes a 25-meter lap pool and family-friendly zero entry area, pool side cabanas, a year-round hot tub, playground, central fire pit and gathering area, casual skate/adventure trail, hockey rink/basketball/modular skateboard area, pickleball courts, and amphitheatre.

 

The RPHOA fosters a unique environment characterized by a dedicated and highly skilled workforce, grounded in mutual respect. Every employee contributes essential and measurable skills that help achieve the organization's strategic goals. Prioritizing safety, employees are committed to consistently meeting and surpassing quality standards in all their activities to exceed the expectations of RPHOA's customers.

 

Position Summary

 

“Ambassador of Fun," "Memory Maker," and "Neighbour Connector" are just a few of the underlying titles of this important role. The Lifestyle Coordinator reports directly to the General Manager, and is responsible for designing and implementing a wide variety of seasonal recreational offerings including registered programs and workshops, value-added activities, clubs, and special community events. Additionally, this role will manage captivating social media and website content to engage customers and encourage participation in all of the community’s exciting happenings!  RPHOA is dedicated to promoting engaging lifestyles for all community members by offering opportunities to learn new skills, stay physically and mentally healthy, and make valuable neighbour connections. Weekend and evening work will be required from time to time to facilitate programs and events and to attend team meetings.  If you're bursting with ideas and ready to have a blast, let's join forces to create some seriously fun experiences together!

 

Key Responsibilities

 

   Recreational Offerings:

  • Research, develop, plan, implement, and evaluate a variety of recreational offerings (registered programs, clubs, value added activities, day camps, and events) to meet the needs of the community
  • Promote and market all recreational offerings
  • Book appropriate rooms and secure equipment for all offerings, purchasing as needed within the approved budget
  • Keep team members updated on the status of offerings, including set up/takedown requirements
  • Recruit and manage instructors, volunteers, and team members for all recreational offerings
  • Address relevant questions, comments, and concerns of residents in a timely manner
  • Work within the programs and events budgets, providing expected incomes and expenses monthly
  • Administrate functions of programming, including contracts, licenses and agreements
  • Write, edit and produce seasonal calendars/brochures of all recreational offerings
  • Review, confirm, and submit invoices for payment
  • Create and implement policy and procedure manuals related to programming
  • Continue on-going research, development, and analysis of all offerings, implementing new trends when viable
  • Maintain accurate, detailed records of all recreational programs
  • Assist the General Manager with the preparation and monitoring of the annual operating budget for recreation revenue and expenses
  • Supervise RPHOA’s Summer Camps
  • Obtain feedback from participants and conduct community engagement to guide future planning

Marketing and Communication:

  • Work with the General Manager to design and execute an annual marketing and social media strategy to creatively market/advertise all recreational offerings through various means (including RPHOA website, Lodge communication boards, social media etc.)
  • Ensure all current contact information for the facility, as well as information for upcoming programs, events, seminars, registration dates, etc. is accurate on the RPHOA website
  • Assist the General Manager to maintain the RPHOA website, Facebook, Linked-In, and Instagram accounts
  • Support e-newsletter distribution with required materials to promote recreational offerings
  • Write, edit and produce materials on events for distribution to the residents
  • Seek out, coordinate, and complete sponsorship agreements for requests to support events from local community businesses for events

Teamwork:

  • Provide an exceptional customer experience and lead employees through example
  • Assist with front of line service for all the resident’s needs, as required
  • Check-in residents and their guests, making them feel welcome
  • Assist with updating customer accounts in the property management software, to ensure accurate records
  • Purchase equipment and supplies within the approved budget
  • Enforce all RPHOA rules and regulations with regards to membership, facilities, park, and amenities in an effective and courteous manner at all times
  • Support to the General Manager and Ambassador’s with administrative duties, as required
  • Other duties as assigned

 Safety Ambassador:

  • Act as an ambassador of the RPHOA’s Safety program, as implemented by the Facilities & Amenities Manager
  • Create and implement a detailed emergency response plan for each special event
  • Ensure that safe practices and policies are being adhered to for all recreational offerings
  • Assist with implementing necessary changes to the RPHOA Safety Program, as required

      Qualifications & Requirements

 

  • Post-secondary education in Special Event Management, Recreation Administration, Marketing and Social Media Management, or at least four (4) years’ work experience in one of these fields
  • Experience in overseeing social, cultural and recreational programs, events, and services
  • Experience in event planning, development, and execution
  • Must have exceptional communication and computer skills, with knowledge of Publisher, MS Office, Canva, or other design software
  • Strong leadership, problem-solving, organization skills, project management, and conflict resolution skills required
  • Must thrive in a positive work culture, where teamwork is the name of the game
  • Experience and knowledge of budget management
  • Proven interpersonal, public relations, presentation, verbal and written communication skills, as well as negotiation and sales skills
  • Must be a reliable, punctual, self-starter with strong work ethic, who is able to work with minimal supervision
  • Adaptable and willing to grow and develop with the organization
  • Strong attention to detail, with accuracy and efficiency
  • Must be able to work well with others while taking direction and feedback
  • Experience in marketing and social media advertising is considered to be an asset
  • Experience in sponsorship recruitment is considered to be an asset
  • CPR and First Aid Certification (training will be provided, if required)
  • A valid Class 5 Drivers License and vehicle available for supply runs
  • Bondable
  • Successful completion of a criminal record check

 

Compensation Package

 

  • Paid vacation time
  • Earned Day Off (EDO) option
  • Cost Share Group Benefits Plan
  • RRSP Matching Plan
  • BYOD Cell Phone Reimbursement
  • RPHOA Employee Recognition Program
  • Training and Development Opportunities

 

To Apply

 

Interested applicants are asked to email a resume and cover letter to the General Manager at by July 5, 2024.  In addition to your salary expectations, the cover letter must include answers to the following three questions.*

 

  • What work experience and qualifications do you have that makes you an eligible candidate for this role?
  • What is the most creative event, activity, program, or club that you successfully executed?
  • What measures would you implement to ensure that the RPHOA events, activities, and clubs provide a top-notch customer experience for our customers?

 

*Only applications that adhere to the instructions above will be considered for the role.

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