Job Posting 102194

Navigator, Propel Survivor Development Centre
The Salvation Army
Vancouver & Lower Mainland
Vancouver, BC, Canada
closed 7 days ago (Tue, 16 Jul)
full time  •  $25.80/hour




The Salvation Army British Columbia


POSITION: Navigator, The Salvation Army Illuminate, Anti-Human Trafficking Programs, Propel Survivor Development Centre

FACILITY: Undisclosed Location – Vancouver, BC

Job No.: 021 



The Salvation Army Illuminate operates direct services and initiatives that disrupt the cycles of human trafficking by illuminating public awareness through education, relentless intervention strategies, creating safe places for Survivors to heal, and establishing networks that build back extraordinary lives for those affected in Canada. Our team is seeking innovative, mature, and committed individuals to join us in ending human trafficking in Canada. More information can be found at




SUPERVISION: The Navigator reports to the Manager, Anti-Human Trafficking Programs


OBJECTIVE: The Navigator provides crisis and long-term support for community-based victims and survivors of human trafficking in Canada of all genders (by phone, digital service, online learning, and in person support) to access support, referrals, programming, rehabilitation opportunities, education, employment, and second stage housing subsidies.


1.       Case Management (70%):

  • Develop case plans, utilize case management tools, human trafficking specific interventions, report case notes, and develop strategy for clients within caseload, providing case management, case coordination, and episodic/crisis/referral only care for survivors across Canada.
  • Collaborate and support interventions, safety plans, safe exits, and access to emergency and immigration services for program participants.
  • Provide accompaniment by vehicle, ferry, plane, or public forms of transit for program participants where required in both emergent & non-emergent circumstances.
  • Identify & complete paperwork for second stage housing subsidy applicants, provide home visits and in-home training for program participants modelling independent living skills & conducting safety audits.
  • Utilize best practices in professional collaboration to work with partners across Canada but not limited to law enforcement, children’s aid, Indigenous organizations, primary and emergent
  • Support relevant volunteers and co-workers in implementing programming across multiple program sites, support survivor participants to engage & provide input to program design.
  • Provide consultation support to community agencies and refer to Illuminate training opportunities.
  • Assess client suitability to internal and external programs and agencies as required
  • Ensure client supervision and safety in designated programs and comply with relevant program Policies and Procedures.

2.       General Program Support (30%):

  • Contribute and provide recommendations on the development of new and existing Anti-Human Trafficking Programs and projects as per funding requirements. Generate reports, assist with statistics collection, and measure tangible outcomes.
  • Utilize knowledge of issues pertaining to human trafficking & exploitation, rehabilitation, immigration, de-colonizing praxis, fine arts, lived experience inclusion, domestic violence/abuse, mental health, addictions, homelessness, employment, education, internal policies, and procedures to contribute to the development of program materials and partnerships.
  • Contribute to the development of administrative frameworks and best practices for program delivery, including new and innovative approaches to programming and community involvement, creative approaches to crisis intervention and cross industry collaboration.
  • Ensure that program procedures are maintained in own work and when providing recommendations to others, support the Program Manager in developing relevant policies and present to the Leadership team, contribute to drafting of various learning guides and facilitator materials, where required.
  • Provide coordination and administrative assistance in the delivery of designated programs, follow outcomes matrixes to attain reportable/significant outcomes, complete monthly reports, and end of project reports.
  • Seek community donations and in-kind support for minor programming items, develop relationships with external stakeholders, participate in community-based events & represent organization within the scope of their duties as per Director’s request.
  • Assist Management team in establishing meaningful connections with community partners, support and participate in stakeholder evaluations and focus groups, attend offsite meetings with stakeholders as required including sitting as active members on community committees.
  • Ascertain and provide participants with referral services within the community and/or social services resources.
  • Participate in training, meetings, case management development, administrative system orientations, as required.
  • Participate in test-run programming and utilize provided learning lab techniques in order to contribute to refining of the project concepts, materials, and delivery.
  • Maintain appropriate records and statistics, ensures that all required documentation is accurate and complete.
  • Responsible to model positive behaviours & boundaries to clients and contribute to the mission and goals of the Salvation Army Illuminate.
  • Perform other work-related duties as assigned


  • Reports directly to Manager, Anti-Human Trafficking
  • This role has no formal direct reports but is expected to provide guidance, coordination, and support to staff on occasion in relation to casework and/or specific cases.


  • This position does not process any financial transactions and has no budget responsibilities but uses or maintains organization assets (e.g., machinery, equipment, vehicles, and computers) in accordance with established guidelines.
  • Maintains and updates confidential client files and reports
  • Minor material responsibility. Responsible for the safekeeping of materials and equipment for own use (office supplies and equipment).


  • Working environment is typically in the office but would include some weekly travel (up to 10% of time).
  • Required to work in a stressful environment dealing with clients in crisis situations brought about by diverse problems and contribute to the development of new and innovative content.
  • Direct program activities may require a moderate level of physical ability- walking, standing, lifting up to 20 pounds – to effectively carry out the duties of the position.
  • Operate within a rotating on call schedule for emergencies within team for program participants and community partners.
  • Provide home visits and in-home training.

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

MINIMUM PRIOR RELATED EXPERIENCE: The successful candidate must have the following.

Education, Qualifications and Certifications:

  • Completion of a formal post-secondary/college program of two academic years in a relevant field
  • Completion of an undergraduate degree in a relevant field will be considered as a strong

Experience and Skilled Knowledge Requirements:

  • At least two years of recent, relevant experience in the administration, development, and research programs relating to women, domestic violence and abuse, substance abuse, mental health, and homelessness issues is required for this position.
  • Demonstrated knowledge (e.g., coursework) of and/or experience with theory, principles, and practices specifically in the human services field, case management, administrative systems, employment, human trafficking & exploitation, de-colonizing praxis, fine arts, lived experience inclusion, domestic violence/abuse, mental health, addictions, homelessness, employment, and internal policies and procedures to develop program materials, curriculum, and partnerships is required.
  • Valid Class 5 Driver’s.

Skills and Capabilities:

  • Ability and willingness to work within the Salvation Army doctrine and theology, including supporting client spiritual care as per the psychosocial model of rehabilitation.
  • Ability to maintain confidentiality of the programs, its participants, records, and activities, as
  • Ability to recognize and work within professional and personal limitations and
  • Demonstrated competence in developing and maintaining appropriate client relationships and interagency relations.
  • Ability to function independently, with responsibility, and frequently under pressure, while managing multiple concurrent tasks including emergency situations is an ongoing expectation of this position.
  • Demonstrated ability in Microsoft Office, the internet, and multi-media creation.
  • Demonstrated effective interpersonal, conflict resolution, organizational, and time management skills
  • Demonstrated ability to communicate effectively both orally and in writing is essential.
  • Demonstrated ability to work independently or in a team setting
  • Ability to work under pressure and in a team environment.
  • Experience in employment, fine arts, and social therapies an asset
  • Demonstrated effective interpersonal and teamwork
  • Demonstrated ability to communicate effectively both orally and in writing
  • Demonstrated ability to work independently.
  • Ability to write & speak French, Mandarin, Tagalog, or Spanish an asset
  • Ability to produce non-violent Crisis Intervention training, or the willingness to be trained.


  • Successful obtainment of clearance through The Salvation Army Child Abuse
  • Successful obtainment of clearance through the Criminal Record Check under the Criminal Records Review Program.


SALARY:                                  Pay Band 4


TERMS:                                   Regular, Full-Time (40 hours/week)


DAYS & TIME:                         Sunday to Thursday; 10:00a.m. – 6:30p.m.

                                                (with 30mins unpaid lunch break)

NO. OF VACANCIES:                1

Interested applicants must respond in writing by July 17th, 2024 by 4:00 p.m. and quote Navigator (Job No. 021)” to:



Internal Applicants: Please advise Department Heads of your intentions prior to submitting your application. 

We thank all applicants, however, only those candidates to be interviewed will be contacted.



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