Job Posting 102258

Director of Programs and Operations
North Shore Restorative Justice Society
Work From Home - Vancouver & Lower Mainland
North and West Vancouver
closed 7 days ago (Tue, 16 Jul)
full time  •  $70,000-$80,000

Position:     Director of Programs and Operations

Status:                 Full-time employee with benefits

Location:    Hybrid (home and on-site in North and West Vancouver)

Salary Range:       $70,000-$80,000

Reports to: Executive Director

Supervises:          RRP and RJEI Program Managers


NSRJ is an equal opportunity employer and is committed to broadening staff diversity with authentic inclusion. We encourage applications from all genders, Indigenous and racialized peoples, persons with disabilities and/or neurodiversity, different socioeconomic standing, and persons from the 2SLGBTQIA+ community.


The Organization:
NSRJ is a registered nonprofit that has been responding to crime and conflict on the North Shore since 1997. Using principles of restorative justice (RJ), NSRJ works to strengthen our communities by providing case facilitation, circle processes, community dialogue, youth engagement programs, and training. NSRJ is one of the largest community-based RJ organizations in British Columbia.


NSRJ’s Dream: We dream of just and equitable communities where our response to harm centres responsibility, healing and transformation.


NSRJ’s Vision: To realize our dream, we co-create compassionate, anti-oppressive, and just restorative practices grounded in a commitment to prevent violence and heal harm.


The Role:

The Director of Programs and Operations is responsible for directing and overseeing the development and day-to-day operations of all NSRJ programming. Current programs include: the Restorative Response Program (RRP), which provides RJ facilitation as an alternative to the criminal court process, and Restorative Justice in Education Initiative (RJEI) with its suite of programs including: Circles in Schools with elementary and secondary students; Restorative Engagement in Schools responding to complex instances of harm in schools; Youth Action Collective in which youth develop community events; Youth Justice Labs where youth come together to learn and co-create projects relating to community justice; and professional development workshops offered to schools and organizations. 


Primary Duties and Responsibilities:


Programs and Activities

  • Direct the planning and oversight of service delivery across all NSRJ programs.
  • Ensure alignment with strategic priorities.
  • Facilitate fee-for-service activities as needed.
  • Allocate resources effectively for all programming.
  • Monitor performance measures to track program effectiveness.
  • Foster innovation and support program review and evaluation.
  • Lead initiatives to improve program operations, including data management and case flow.
  • Maintain availability to perform as lead facilitator or co-facilitator on selected cases


Human Resources

  • Supervise Program Managers and guide management of program staff.
  • Lead recruitment of new staff: create job descriptions, post vacancies, review resumes, conduct interviews, and collaborate with the hiring committee.
  • Oversee the training and integration of new employees, including orientation and introduction to company culture.
  • Maintain strong employee relations, addressing concerns, disputes, and grievances.
  • Oversee performance evaluations, feedback sessions, and goal-setting for program staff.
  • Identify training needs, design and facilitate professional development programs/processes.
  • Ensure compliance with company policies and handle violations consistently.


Communications and Partnership

  • Communicate with stakeholders, including senior officials (e.g., Police Chiefs, School Superintendents).
  • Identify and develop relationships with community partners.
  • Engage in activities to increase the profile of NSRJ programs in the community.
  • Support executive director in development of funding applications and fundraising initiatives.
  • Engage with board of directors and committees as needed.


Equity and Inclusion

  • Champion equity and inclusion, serving as an advocate and role model.
  • Embed equity in hiring, onboarding, and training activities.
  • Develop policies that promote diversity, equity, and inclusion in operations, programs, and decision-making.
  • Coordinate training and education to raise awareness and enhance understanding of equity in the justice system and restorative justice work.
  • Support staff in Indigenous Justice practices.
  • Foster relationships with diverse communities to ensure NSRJ’s work meets their needs.
  • Expand data collection to identify equity gaps in service delivery.


Beyond these primary duties and responsibilities, others may be required from time-to-time in response to the organization’s emerging needs.



  • Minimum of five years’ progressive experience in a program management capacity, preferably in the not-for-profit or social services sectors.
  • Demonstrated experience managing operations, human resources, stakeholder engagement.
  • Compelling verbal and written communication skills.
  • Strong commitment to and ability to articulate anti-oppression, anti-racism, trauma-informed practices.
  • Self-awareness and ability to acknowledge one’s biases, prejudices and triggers
  • Additional assets include advanced education in Criminology, Social Work, Psychology, or Restorative Justice, and experience with facilitating restorative/transformative justice processes


*We do not expect all applicants to embody all of the above qualifications. Please consider applying if you think you would be well suited for this position, regardless of your specific background.


Compensation and Benefits

  • Salary range: $70,000 to $80,000 per annum commensurate with qualifications and experience
  • Access to extended health benefits
  • 10 paid sick days plus 3 paid flex days
  • 3 weeks vacation plus additional paid days off during office-wide closures (including end of year Dec 24-Jan 1) 


Additional Requirements: 

  • Travel to North Vancouver and/or West Vancouver
  • Availability to attend occasional meetings (mostly remote) and events during evenings or weekends (mostly remote), including board meetings, committee meetings, and community events
  • Position offer is subject to satisfactory completion of references and police criminal record checks.


NSRJ is aware that systemic injustice can prevent many people from gaining work experience in traditional categories. We encourage applications from people with community, family and other frameworks of labour. NSRJ is open to being flexible with applicants for whom the interview process is a barrier to application due to other work and caregiving obligations.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

Thanks for looking on and good luck with your job search!