Job Posting 102325

Settlement Community Connection Coordinator/Manager
Burnaby Neighbourhood House
Vancouver & Lower Mainland
Burnaby, BC
closes in 4 days (Sun, 21 Jul)
full time  •  $26.53-28.14 per hour (depending on qualifications and experiences) plus benefits package

Position Title:                     Settlement Community Connection Coordinator/Manager

Reports to:                          Director of Settlement & Integration

Position Location:             4460 Beresford St. #100, Burnaby, British Columbia

Hours of Work:                   30-35 hours per week, flexible schedule Monday-Friday with some

                                             evenings and weekends

Starting Wage:                    $26.53-28.14 per hour (depending on qualifications and experiences)

                                              plus benefits package

The Burnaby Neighbourhood House (BNH) is a community-based social service non-profit agency that provides programs and services in response to identified community needs.  The Settlement and Integration Program of BNH is providing a range of direct services to newcomer individuals, families and providing group information and orientation sessions to address the immediate settlement needs and support the long-term participation of newcomers in their new communities.

Overview of the Position:

The Settlement Community Connection Coordinator/Manager is an integral member of the settlement team responsible for creating a welcoming and inclusive environment for newcomer immigrants and refugees of all ages and backgrounds. The role involves team work with the co-Community Connection Coordinator, Case Managers, Program Assistant, and other members of the team and other BNH programs; to advance the quality of services, enhance collaboration and cross-referrals, facilitate community engagement opportunities for newcomers, and remove barriers for newcomers’ participation in their new communities.

Duties and Responsibilities:

  • Maintain quality services and review current systems to identify and resolve any issues.
  • Support and monitor the Case Managers’ plans and delivery of targeted activities for newcomers, including multi-barriered cases, settlement action plans, and program outputs and outcomes.
  • Coordinate and oversee the contracted positions for interpretation, translation, and facilitation services, and support services for newcomers, including childminding, transportation, and language support.
  • Manage, facilitate and expand opportunities for newcomers to engage, connect and actively participate in the community, by navigating and collaborating with BNH and local community programs.
  • Partial budgetary planning responsibility and accountability for settlement group sessions.
  • Design and implement outreach strategies, collaborative initiatives, and activities to engage staff, volunteers, and participants in growing welcoming and inclusive communities.
  • Facilitate local committees to organize monthly events that promote cross-cultural understanding and connections through a Justice, Equity, Diversity and Inclusion (JEDI) lens.
  • Participate in the JEDI Committee of BNH.
  • Co-coordinate the settlement community connection and youth targeted activities.
  • Monitor and evaluate newcomer community engagement activities and provide feedback, and prepare narratives and statistical reports.
  • Represent the program in collaborative initiatives with other service providers.
  • Support with removing barriers for newcomers, such as language, to access BNH and other community programs, by coordination of the Language Broker project and collaboration with the Multi-lingual Volunteer Support Services, including provision of training and ongoing support.
  • Undertake any other tasks as assigned within the scope of the position.

Qualifications and Experience:

  • Lived and work experiences related to migration and immigration processes.
  • Strong teamwork, feedback, and stress management skills.
  • Degree or diploma in counseling and social services or 2-3 years equivalent experience.
  • Project management, administration, and coordination skills and experiences.
  • Experiences in settlement case management and service delivery to newcomers.
  • Strong written and interpersonal communication skills.
  • Knowledge/awareness of issues surrounding diversity and multiculturalism.
  • Familiarity with non-profit and community agencies.
  • Personal and professional experience in settlement and integration of newcomers in Canada.
  • Knowledge of JEDI and anti-oppression frameworks, mental health, and trauma-informed practices.
  • Fluency in English and an additional language.
  • Current satisfactory Criminal Records Check and Standard First Aid certification.
  • Passion for helping people to have safe space and find a sense of belonging.
  • Foster understanding of settlement and integration process, and bring an anti-oppression lens.  


  • Excellent organizational skills, including time management and prioritization.
  • Strong problem-solving and conflict-resolution skills.
  • Ability to work independently and as part of a team.
  • Experience in data management, analysis, budgeting, and financial management.
  • Knowledge of community resources related to settlement of newcomers, and relevant networks for referrals.
  • Staff coaching, training and managerial skills.
  • Proficient in Microsoft Office, Google suite, and iCARE system.
  • Ability to work flexible hours including evenings and weekends.
  • Cultural competency and an understanding of different cultures and backgrounds.
  • Ability to establish and maintain effective relationships with a wide range of stakeholders.
  • Understanding of the settlement and integration process for newcomers in Canada.
  • Ability to communicate effectively in a multicultural and multilingual environment.



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