At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Division: Career and Youth Services   

Program:  A Chance to Choose (C2C)

Employment Type: Permanent Full-Time (35 hours per week)

Number of Positions: 1

Job Summary:

The Case Manager helps youth reduce barriers and connect them to employment opportunities that enhance their self-sufficiency in the labor market.

Reports to: Program Coordinator

Key Duties & Responsibilities:

• Markets the program to referring agencies, community agencies, and the general public for client referrals.
• Conducts information sessions with youth on available services and resources.
•  Conducts intake interviews with youth applicants to assess their eligibility and needs for the project.
• Conducts needs assessment for each registered client to determine intended career goals and support requirements.
• Creates an individualized Action Plan with each youth applicant.
•  Provides intensive Employment Services (ES) cohort training and guidance to prepare youth for Quality Employment Opportunity (QEO - work experience placements).
• Facilitates, and continually develops dynamic and engaging workshops for youth in the phases of ES and touch-back sessions during QEO.
• Strengthens youth’s job search skills and employability potential through creating and facilitating confidence-building activities and sessions.
• Works with Employer Specialists to identify and match a suitable employer for youths.
• Develops and monitors a QEO plan between youth and employers and specifies the QEO objectives, goals, milestones, and expected outcomes.
•  Provides ongoing support to both youth and employers to ensure QEO training and development objectives are being met.
•  Arranges follow-up meetings with youth on a weekly basis to provide consistent support and guidance.
•  Provide one-on-one support to youth on achieving sustainable employment and/or return to school.
•  Prepares documentation and reports related to program activities, and tracks participant activities and progress data.
•  Prepares successful stories of youths in monthly, quarterly, and annual reports.
• Performs other job-related duties and responsibilities as required.

Education. Training & Experience:

• Bachelor’s Degree in Business, Social Sciences, Social Work, Career Development or Vocational Rehabilitation
•  Certified Career Development Practitioner (CCDP) or equivalent designation
• Minimum of two years’ work experience in a social service environment as an employment case manager, job developer, employer liaison, or job coach
• Experience in facilitating workshops/group activities, including but not limited to job search, basic life skills, essential work skills, and soft skills
•  Experience in connecting with employers to provide job experience for clients
• Experience in working with vulnerable clients with complex barriers and challenges
•  Experience and knowledge in career counseling
• Knowledge of intercultural and social issues
•  Knowledge of the local labor market information and trends in British Columbia

Job Skills & Abilities:

• Excellent written and verbal communication skills
•  Excellent interpersonal skills
• Excellent program planning, time management, and organizational skills
• Ability to support job search for youths
• Ability to conduct needs assessment
•  Ability to communicate effectively with service providers and stakeholders
•  Ability to work independently and as a part of a team
•  Excellent technical skills in MS Office and web-based applications
• Excellent attention to detail and commitment to excellence in service delivery

Additional Information:

• Criminal Record Check Required
• Required to work at multiple outreach locations across Greater Vancouver
• Ability to work occasionally on weekends and evenings as required

About S.U.C.C.E.S.S.:

S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

At S.U.C.C.E.S.S., we take care of our communities and our people!

Our staff is the source of our success and we make it a priority to ensure work-life balance for our staff. We offer a range competitive and comprehensive benefit packages to ensure the well-being our staff. Subject to the type of employment, benefit packages may include:

• paid time off ‘monthly wellness days’ (up to 12 days per year)
• additional agency holidays (2 additional statutory holidays)
• 3 weeks annual vacation (starting) and up to 6 weeks (maximum)
• company-funded pension (GRRSP)
• extended health & dental plan
• employee & family assistance programs
• access to wellness programs (such as subscription to Headspace) , and more

S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.