Position Details:  Permanent Full-Time, 35 hours/week

Location:  4 Industrial Road, Bolton ON (hybrid – combination of on-site and remote)

Deadline to Apply:  September 12, 2024

Agency Overview: 

Throughout the entirety of the Town of Caledon, Caledon Community Services (CCS) is helping shape the future of a caring and engaged Caledon community.  Our social service programs address community needs in a uniquely challenging and increasingly diverse GTA community.  CCS is home to Caledon’s only accessible transportation program, the Exchange Community Hub that includes food support and a range of activities, the Caledon Specialist Clinic, and personal support services for seniors. We offer settlement services and language classes for newcomers and comprehensive employment services for job seekers and local businesses. We provide paid training programs for Caledon youth as well as exciting internships and volunteer opportunities.  Finally, we invite the community to shop at Evolve, a retail shopping destination. We host a variety of fundraising events annually.  We invite you to volunteer with us. Proceeds raised support service delivery for many of our programs. The breadth of our services makes for compelling opportunities to attract new friends and raise support for our work. Learn more at ccs4u.org. 

Our Customer Service Vision:  Making it Easy to Ask, Participate and Give

Position Overview:  The IT Support Specialist maintains the computer networks of the organization, providing technical support. The IT Support Specialist monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical issues as they arise.   

Position Deliverables/Accountabilities: 

Reporting to the Director, Finance & Infrastructure the incumbent is responsible for: 

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners 
• Monitoring and maintaining computer systems and networks 
• Responding in a timely manner to service issues and requests 
• Collaborating, communicating and providing technical support across the company, in person or remote, with cross-functional teams 
• Office 365 administration
• Repairing and replacing equipment as necessary 
• Training end-users on hardware and software functionality 
• Developing and delivering training programs to enhance skills and capacities of end users on IT best practices
• Documenting processes and performing diagnostic tests
• Cyber security management and testing 
• Keeping track of technological advancements and trends in IT support for continuous process improvement and efficiency gains
• Researching, testing, evaluating and deploying new technology 
• Internal IT Lead
• Mobile device management for organization cellular phones
• Telecommunications administrator; managing the telecommunications infrastructure within the organization for landline phones (assigning extensions, voicemails, managing call routing and forwarding configurations and coordinating with service providers
• Creation of, implementing, and enforcing up to date IT policies, procedures and plans that include: Cyber security, technology and system plans, disaster recovery plan
• IT project management from initiation to completion 
• IT asset management 
• Prioritizing and delegating tasks to third party vendor, as required 
• Coordinating with external auditors for IT/Systems audit 

Qualification Criteria:  

• University degree in Computer Science or related discipline 
• 1-3 years of experience as an IT support specialist 
• Experience in documenting processes and monitoring performance metrics
• In-depth knowledge of computer hardware, software, and networks 
• Exceptional ability to provide technical support and resolve queries 
• Ability to determine IT needs and train end-users 
• Ability to keep up with technical innovation and trends in IT support 
• Exceptional interpersonal and communication skills   

Other Requirements 

• Access to a personal device (smart phone or tablet) is required for periodic, two-factor authentication using the Microsoft Authenticator App when signing into CCS networks/cloud environment as part of I.T. security protocols 
• Valid G Driver’s license, reliable access to a vehicle & insurance  
• Satisfactory Criminal Records Check.  

We thank all applicants for their interest but will only be contacting those selected to attend an interview. CCS is an equal opportunity employer encouraging applications from qualified individuals from diverse groups including Indigenous peoples, visible minorities, persons with disabilities, persons of all sexual orientation or gender identity and other grounds identified under the Ontario Human Rights Code.  CCS will provide information and/or accommodation pertaining to this job posting and/or the recruitment process in an accessible manner upon request.