The Housekeeping Manager will manage and oversee the delivery of housekeeping and laundry operations for the Jackson’s Point Conference Centre.  This role is crucial for ensuring that all areas are maintained to the highest standards of cleanliness and hygiene. The Housekeeping Manager will ensure compliance with all applicable health regulations, fostering a safe and welcoming environment for guests. By maintaining impeccable room conditions and providing superior housekeeping services, this role is vital in ensuring guests feel comfortable, well cared for and enjoy a consistently high-quality experience.

General

• Provide leadership, oversight, and direction to all aspects of housekeeping and laundry operations for the Jackson’s Point Conference Centre.
• Communicate clearly and effectively, both orally and in writing, to all internal and external contacts; maintain effective cooperative relationships with designated external partners.
• Advise maintenance team of major maintenance issues/needs.
• Identify deficiencies and implement specific actions to improve operation and function of support services and to ensure that housekeeping, and laundry are delivered successfully.

Housekeeping/Laundry

• Plan, direct, and implement housekeeping procedures with respect to equipment and care of guest rooms.
• In consultation with the Leadership Team, conduct a risk assessment as required, make recommendations, and implement preventive measures.
• Oversee general cleaning which includes, daily vacuuming and dusting; cleaning and disinfecting washrooms and guestrooms; replenishing of supplies as needed; making all beds before guests arrive and washing of all bedding when guests leave.
• Maintain housekeeping checklists/logs for all rooms; coordinates and participates in scheduled housekeeping services/procedures; deep cleaning and ensure housekeeping guidelines meet government standards.
• Oversee the laundry facilities to ensure correct laundering of all linens.

Supervisory

• In consultation with the Retreat and Conference Center Director and Divisional Human Relations, hire, orientate, train, evaluate, recognize, and recommend disciplinary actions including termination in concert with Territorial/Divisional standards.
• Support, assist, train, schedule, performance manage staff and demonstrate work methods.
• Responsible to review and assign weekly workload and prepare work schedules for all staff.
• Ensure direct reports complete procedural, all mandatory e-learning, Fit for Mission training within the set time frame and constantly review the skills and competencies of staff to adequately meet the requirements of the job.
• Conduct regular performance appraisals, learning plans for direct reports and addressing performance issues when they arise with Retreat and Conference Centre Manager.
• Authorizes overtime, special leave, vacations, etc. for housekeeping and laundry staff

Health and Safety

• Work in compliance with and abide by The Salvation Army’s Health & Safety Policies and Procedures.
• Responsible to maintain a level of competency and understand Sections 25 and 26 of the OHSA, ensuring compliance with the Ontario Health and Safety Act.
• Always maintain a high level of cleanliness within the retreat and conference center, cottages, laundry and storage areas; maintain Safety Data Sheet binder on site.
• Ensure that the measures and procedures prescribed (OHSA) are carried out in the workplace and that every reasonable precaution is taken for the protection of the worker and workplace.
• Monitor preventative maintenance procedures for related equipment, recommends repairs and purchases as required.
• Ensure that the use of prescribed personal safety equipment and clothing as used as directed by the employer, report workplace hazards, dangers, injuries or illness, work in a manner as required by the employer, and report workplace injuries or illness.
• Ensure that proper procedures are followed in the event of a workplace injury or illness, conducting incident investigations as applicable.
• Adhere to fire and health and safety standards and responsible for maintaining all health and safety related documentation (i.e., fire drill reports, etc.)
•  Ensure that Infection Control Procedures are implemented and adhered to.

Perform other related duties as required.

WORKING CONDITIONS:

• This is a permanent full-time position is based on 40 hours per week.
• Work environment is typically onsite.
• This job requires the ability to lift/ move up to 35 lbs. and the ability to reach, bend, and stoop frequently; work in a standing position for long periods of time; carrying supplies and occasionally washing floors.

Normal hours of work: weekday, Monday to Friday 8:30 a.m. to 5:00 p.m., this includes a ½ hour unpaid meal break. Occasional schedule flexibility may be required to accommodate specific events.

• Completion of a formal post-secondary/college program of three years in a related field.
• A college diploma in business management is an asset.
• Alternative combinations of education and experience may be considered

EXPERIENCE AND KNOWLEDGE:

• Minimum of three (3) years prior experience in housekeeping management and supervisory experience.

SKILLS AND CAPABILITIES:

• Supervisory/management skills and the ability to lead, coach, and motivate.
• Develop and implement infection prevention and control policies and procedures that adhere to nationally recognized guidelines.
  • Cleaning, handwashing, correct use of personal protective equipment etc.
  • Safe management of linen and equipment.
  • Pest and infection control equipment and know-how is an asset.
• Proficient in working in a computerized environment; must demonstrate strong skills using Microsoft Office Suite: Word, Excel, Power Point.
• Attention to detail, problem solving, conflict resolution and analytical skills.
• Lead by example, by demonstrating a positive attitude, a strong work ethic.
• Excellent interpersonal and relationship building skills; the ability to establish rapport with staff.
• Ability to prioritize multiple tasks in a changing environment.
• Exhibit strong listening, communication (written/verbal) and organizational and time management skills.
• Represent the organization in a professional and engaging manner.
• Self-motivated and disciplined.
• Lead by example, by demonstrating a positive attitude, a strong work ethic and a willingness to learn and be flexible.
• Ability to complete assignments and meet deadlines with minimal supervision.
• Treat the property of The Salvation Army with due care, stewardship, and caution.
• Excellent customer service skills, integrity, and adaptability.
• Demonstrate a high level of good judgment, and ability to maintain appropriate confidentiality.
• Effective in problem solving and resolving/preventing conflict.
• Self-directed with an ability to work cooperatively with other managers, community partners and to create a working climate that is positive and mutually supportive.
• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.