Membership Programs Specialist

VANCOUVER ART GALLERY                                                               

Regular, Full-Time

The Vancouver Art Gallery believes creativity is fundamental to an open and engaged world.  Bring your experience in membership programs to one of Canada’s leading arts institutions, as we build a new, custom-designed and purpose-built space in the heart of downtown Vancouver. 

Maintaining and generating long-term support from the community of the Vancouver Art Gallery, while reporting to the Director of Audience Development, Membership Programs is responsible for overseeing and implementing membership campaigns.

What You Will Do

As the Membership Programs Specialist, you will:

• Design, plan and implement membership acquisition, retention and promotional campaigns for membership retention and renewal. While identifying target groups or possible market expansion.

• Supervise the clerical functions associated with processing memberships including overseeing the renewal process; attending to and resolving membership renewal problems; provide direction to data entry staff or volunteer engaged in support activities.

• Coordinate the cultivation, solicitation and recognition process for assigned supporters.

• Liaise with the Database Coordinator to define membership needs in the Gallery’s integrated fundraising database; ensure membership data is entered in a timely and accurate manner.
• In consultation with the Director of Audience Development and Marketing, the membership program specialist will set annual membership budgets.  Track expenditures, produce month-end and year-end financial and membership reports as well as next-day post event campaign results.

• Create promotional partnerships in-line with the exhibition schedule and collaborating with the Annual Giving Manager in identifying opportunities to graduate members to higher levels of giving.
• Carry out supervisory responsibilities for the Membership Administrators, Membership Clerks and Membership Desk Staff reporting directly to the Membership Program Specialist.

• Supports the Gallery’s overall goals towards a cohesive brand voice and identity.  
• Any other tasks which may be assigned to you.

This role contributes to the overall success of the Communications team and ensures contribution to the Gallery’s strategic goals.

What You Bring to the Role

We are seeking a candidate who holds a Bachelor’s degree in Communications, Commerce, Marketing or a related field, with three years’ experience in progressively more responsible Membership positions.

In addition, you will have:

• Previous responsibilities for planning and undertaking promotional programs and Membership cultivation in addition to supervisory experience required.
• Experience working in a non-profit setting.
• Excellent fundraising and Membership database skills (preferably Raiser’s Edge) and intermediate to advanced MS Office skills are required.
• Excellent writing, interpersonal, and oral communication skills.
• Organizational capabilities and the ability to supervise and coordinate all Membership activities.
• Proven ability to work in a tactful and professional manner with the public, Members, donors, volunteers and colleagues required.

COMPENSATION AND WORK ENVIRONMENT    

Pay Grade 23: Step 1 $32.46 per hour

Hours:  Monday to Friday; 9am to 5pm. FLEX schedule. 35hrs per week

This is a unionized position. This assignment falls under the jurisdiction of CUPE Local 15 – VMECW. 

This is an in-office position at the Gallery’s downtown Vancouver location; however, some flexibility exists for working from home.

The Vancouver Art Gallery commits to providing equitable access to everyone. We actively support accessibility, anti-racism, LGBTQ2S+ inclusion and encourage diversity in our staff, visitors, volunteers, and programming. We cultivate a safer space where all voices are heard, valued, and represented. The Gallery stands against hatred, discrimination, racism, homophobia, and transphobia

What We Provide for You

The Art Gallery wants you to be your best.  We provide our full-time and regular part-time employees with extended medical and dental coverage, long-term disability and life insurance, joint employer/employee pension contributions and generous vacation entitlements.

Our Values

The Vancouver Art Gallery commits to five core values that guide all that we do:

• We are respectful of the unceded Indigenous territory upon which we are situated
• We are committed to creating an inclusive and respectful environment
• We believe that curiosity is a pathway to innovation
• We establish clear goals and expectations to cultivate a culture of accountability
• We foster successful collaboration through thoughtful communication and active listening

The Vancouver Art Gallery is situated on the unceded territories of the xʷməθkʷəyəm (Musqueam), Sḵwxwú7mesh (Squamish) and səlilwətaɬ (Tsleil- Waututh) Nations. The Vancouver Art Gallery commits to providing equitable access to everyone. We actively support accessibility, anti-racism, LGBTQ2S+ inclusion, and encourage diversity in our staff, volunteers, visitors, and programming. We cultivate a safer space where all voices are heard, valued and represented.

More About the Vancouver Art Gallery

Founded in 1931, the Vancouver Art Gallery is recognized as one of North America’s most innovative visual arts institutions. The Gallery’s celebrated exhibitions, extensive public programs and emphasis on advancing scholarship focus on historical and contemporary art from British Columbia and around the world. Special attention is given to the accomplishments of Indigenous artists, as well as to those of the Asia Pacific region—through the Institute of Asian Art founded in 2014. The Gallery’s exhibitions also explore the impact of images in the larger sphere of visual culture, design and architecture.

The Vancouver Art Gallery is a charitable not-for-profit organization supported by its members, individual donors, corporate funders, foundations, the City of Vancouver, the Province of British Columbia through the BC Arts Council and the Canada Council for the Arts.