JOB OPPORTUNITY: Intake Support Counsellor

Intake Support Counsellor Competition #62-24

DO YOU WANT A MEANINGFUL CAREER, HELPING OTHERS? JOIN US!

About the Role

Family Services Employee Assistance Program (FSEAP) provides clinical counselling services to employees of client organizations who may be experiencing problems in their personal, family, or work lives. In addition, the program provides several organizational services to its corporate clients, including workplace consulting, training, and critical incident stress management responses. As a social enterprise of Family Services of Greater Vancouver (FSGV), FSEAP is a fee-generating business, with all of its profits going to support the larger work of FSGV and the Greater Vancouver community.

This role is primarily responsible for providing front line support to clients calling into the Care Centre (Counselling/Crisis Line and Service Intake Centre). As part of the Care Centre team, this role will encompass assessing client needs and determining when to elevate clients to an appropriate Masters Level Counsellor.  The Intake Support Counsellor will also follow up with service requests, contacting clients about services, referrals, and other administrative tasks.  The role involves data entry and collaboration with FSEAP Care Centre Counsellors, and other FSEAP employees, in particular Clinical Managers, Account Managers and the Affiliate Manager. The role requires the ability to manage telephonic client and affiliate contact along with detailed data entry, in a mental health service environment.

About our Opportunity:

Our Valued Benefits:

• Flexible scheduling
• Starting at 3 weeks’ vacation for full-time staff (pro-rated for part-time)
• 3 paid household leave days a year (pro-rated for part-time)
• 2 paid Wellness Days a year
• Paid sick days (pro-rated for part-time)
• 2 1/2 paid Agency days for full-time staff (pro-rated for part-time)
• 5 paid days for education leave/year (pro-rated for part-time)
• 1 paid Moving Day/year
• Subsidized professional association annual dues (if applicable)
• A work culture that values transparency, teamwork, learning, fairness and integrity

Health and Wellness Resources:

• Generous health/dental benefits after 3 months.
• 3 flex benefit options to meet your individualized needs
• Option of psychological/counseling services (up to $1500/year)
• Employee Assistance Plan
• Long Term Disability Plan
• Manulife Insurance, Travel insurance, ++

Pension: Municipal Pension Plan enrollment for eligible employees

Work Hours: 21- 28 hours/ week (Part-Time)

Salary: GS10 Step 1 $30.52 per hour

Location: 1638 E Broadway, Vancouver BC (In office at E Broadway for first 6 months (then ability to be hybrid)

Posting End Date: Posting will remain open until filled

What you bring:

Education, Training, Experience

• Minimum Bachelor degree in Psychology or related field
• Minimum 2 years related experience, or an equivalent combination of education, training and experience
• 2 years’ experience in customer service assessing and supporting critical customer needs

Knowledge, Skills, Abilities

• Knowledge of and experience with, client contact regarding meeting their mental health and other client identified needs
• The ability to assess when it is appropriate to refer to a Clinical Intake Counsellor
• Experience working in a fast-paced, multi tasking environment (with many interruptions), while answering phone calls, booking appointments, and interacting with the public in a tactful and empathetic manner
• Ability to collaborate effectively with multiple team members, while modeling and promoting a team environment
• Ability to quickly learn unique services and systems
• Entering data and scanning and attaching documents in a client management database requiring superior level of attention to detail and consistency on a multi-user database
• Proven ability to design and type documents and use spreadsheets
• Mid to high level of competency using MS Office applications (Outlook, Word, Excel)
• Strong sense of idealism and desire to give back to the community
• Strong communication ability
• Ability to work independently and as part of a close knit team

Additional Requirements

• Successful completion of a Criminal Record Check

How to apply:

If this describes you, please submit your application to us through our website, https://fsgv.ca/careers/

Only short listed candidates will be contacted for interviews. Thank you for your interest.

We are committed to recruiting a diverse workforce that represents the communities we so proudly serve, while encompassing the principles of equity, inclusion and diversity. We strongly encourage applications from people of colour, Indigenous communities, persons with disabilities, gender expressions and sexual orientations including queer, trans, and two-spirit people. In our words and actions, we recognize the challenges for those facing inequalities, while acknowledging our privilege, as we continuously strive to remove biases and reduce barriers that individuals may experience in the hiring and job-seeking process. We invite feedback from all applicants who apply for roles within the Agency.

If you require a disability-related accommodation in order to participate in the recruitment process, please email your resume and cover letter (indicating the competition number #62-24 in email subject line) outlining your interest and relevant experience to   for follow-up. **If you are an internal candidate, please indicate “Internal Candidate” in the Comments section at the bottom of the online application**

Our programs are located on the traditional, ancestral, and unseeded territory of the Coast Salish peoples, including the Xʷməθkʷəy̓əm (Musqueam), Skwxwú7mesh Úxwumixw(Squamish), Sel̓íl̓witulh (Tsleil Waututh), Qayqayt, Katzie, Kwantlen, Kwekwetlem, Semiahmoo, Matsqui, and Tsawwassen First Nations.