Job Position: Manager – Language Programs
Department: Newcomers Services
Status: Full-Time – 35 hours per week
Location: Mississauga & Brampton
Compensation: $74,984.00 per annum plus group health and RRSP benefits

Indus Community Services is an accredited, not-for-profit community benefit organization that has served local communities for over three decades. We are a registered charity, supported by our donors and by all three levels of government. Through our professional staff, we are a leader in the provision of culturally responsive services to newcomers, families, women & seniors.

Vision: To be leaders in building strong and inclusive communities.
Mission: We are a community benefit organization focused on building resilient and healthy communities by offering person-centered, anti-oppressive programs and services.

Position Summary:

In conjunction with the Director, the incumbent is responsible for the overall management of the Language Program at an assigned Indus site. The incumbent is also responsible for planning, implementation and delivery of high-quality client programs and ensuring all processes are performed in a timely and efficient manner to provide a professional level of service. Responsibilities relate to program supervision, coordination of activities of a multidisciplinary team including liaising with program and agency partners, program planning, quality management and program standards, equipment/supplies/ environment management, committee participation, as well as communication internally and externally.

Responsibilities and Duties: (but not limited to)

Language Instruction to Newcomers to Canada (LINC) & Care for Newcomer Children (CNC) Program

* Manage the day-to-day operations of the program including the ongoing leadership, supervision and coaching and performance management of LINC, CNC, administrative staff, placement student, and volunteers.

* Monitor LINC Teachers to ensure effective implementation and adherence to LINC Curriculum Guidelines based on the Canadian Language Benchmarks (CLBs). Conduct classroom observations to evaluate the delivery of teaching methodologies to ensure curriculum requirements are achieved and program standards are met.

* Liaise with LINC Teachers to ensure smooth transition of student from one level to the next.

* Monitor CNC staff to ensure effective implementation and adherence to the CNC program requirements and in compliance for Childminding Monitoring Advisory & Support (CMAS) monitoring visits.

* Consult with Lead CNC staff regarding the development of the program, ensuring a skill building, child-centric program for children enrolled in the childminding program.

* Monitor classroom enrollment and daily attendance to meet funder’s requirement.

* Compile statistical reports and documentation as required by funders and the organization; facilitate or organize planning and evaluation initiatives for the program.

* Accountable for the management of assigned databases such as Caseworks, iCARE, Harts and other databases integral to Indus’ operations/financials, including staff training, ensuring data accuracy, running reports, and maintaining the overall integrity of all operational and/or financial data.

In conjunction with the Director:

* Train, supervise and evaluate program staff.

* Develop and implement individual staff performance, development, training and performance improvement plans.

* Recommend new and/or revise policies or program administrative directives as necessary and ensure all organizational and program policies/procedures are followed by staff.

* Develop annual work plans and review, monitor, evaluate and enrich programs to ensure high quality service that meets/exceeds contractual obligations and is supported by effective marketing strategies.

* Draft/assist with funding proposals to enhance services and resources including program development, planning, implementation and evaluation.

* Ensure that all organizational time lines are met (e.g. funding/grant applications, monthly and quarterly reports, budgetary reviews, performance appraisals).

* Oversee expansion through client-based outreach, including community visits and the development of outreach materials in partnership with the communications department.

* Establish and maintain positive working relationships with partners, funders and other service providers.

* Work collaboratively within Newcomer Services to ensure program objectives are met and service quality is maintained.

* Manage the assigned program budget, cash flow, petty cash, and reimbursement, maintain program resource and inventory list.

* Participate in management team meetings, organizational meetings and external community commitments.

Site Management

* Responsible for the day-to-day management and operation of assigned site(s).

* Ensure that site performance, operations, information technology, quality and health & safety standards are maintained.

* Conduct, and participate in staff and team meetings, and professional development opportunities as required.

* Assist with facilities related projects as assigned.

* Performs other duties as assigned from time to time.

Qualifications and Skills:

* Post-Secondary education in in social work, human services, adult education or settlement counseling and/or a minimum of five years of progressive management and leadership experience is required.

* TESL Ontario certification and teaching experience a definite asset.

* Demonstrated experience in program development, planning, implementation and evaluation, staff supervision, team leadership, coaching/mentoring and performance management.

* Excellent knowledge of the immigration system, local settlement issues, community resources and services, and barriers experienced by newcomers.

* Relationship builder, with a strong aptitude to instill trust and establish rapport.

* Collaborative decision maker, adaptable, innovative, takes initiative, credible, decisive, results-oriented and customer focused at all times.

* Knowledge of and demonstrated commitment to a client-centered service delivery approach. Strong leadership, interest and ability to continually enhance the program and to meet the changing needs of the clients.

* Ability to prioritize, with strong time management skills and flexible to respond to time sensitive issues and changing priorities while meeting competing deadlines.

* Effective communicator, with excellent interpersonal skills to work effectively within all levels in the organization, and with a wide variety of stakeholders.

* Excellent skills in team-building, time management, and financial management.

* Demonstrated ability in conducting outreach/marketing to clients and stakeholders.

* Self-directed, self-motivated, goal-oriented and able to work independently and as part of a team

* Strong written and verbal communication skills in English with the ability to present information in a concise and diplomatic manner.

* Positive attitude; ability to take responsibility and be accountable; ability to deal with change in the workplace and be innovative and respectful of others.

* Ability to multi-task in a fast-paced environment.

* Tactful conflict resolution and problem-solving abilities.

* Must be proficient in MS Office applications, and internet usage with experience using workplace databases.

* Ability to work in a culturally diverse environment and a strong understanding of inclusive and equitable service delivery.

* Commitment to continuing self-development and continuous quality improvement.

* Ability to work flexible hours including occasional evenings, weekends and to work from any one of Indus’s work-sites.

* Valid Driver’s License with reliable transportation.

* Successful candidates must provide a satisfactory Criminal Background Check prior to commencing employment and iCARE Clearance will be required.

* Indus’ mandatory COVID-19 vaccination policy that requires all employees be fully vaccinated by a Health Canada approved COVID-19 vaccine has been temporarily suspended. Currently new employees will not have to show evidence of vaccination. Indus reserves the right to reactivate this policy at its own discretion based on Public Health recommendations. Individuals with valid medical or other human rights-based exemptions will continue to be considered for appropriate accommodation within the policy and in accordance with the Ontario Human Rights Code.

This job posting is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization. Indus Community Services is an equal opportunity employer and is committed to establishing a qualified workforce that is reflective of the diverse populations we serve. We are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process. We encourage applications from all qualified individuals; however, only those under consideration will be contacted. No phone calls please.