Control Room Assistant

VANCOUVER ART GALLERY                                                               

2 Positions, Casual

The Vancouver Art Gallery believes creativity is fundamental to an open and engaged world. Bring your experience in Security and Building Operations to one of Canada’s leading arts institutions in the heart of downtown Vancouver.

As a Control Room Assistant at the Vancouver Art Gallery, you'll play a key role in maintaining security and smooth operations. From the Security Office, you'll oversee systems like CCTV, access control, and art monitoring, while managing inquiries, alarms, and coordinating responses. You'll ensure the gallery’s safety, including after-hours security and incident management. You will work independently after your initial training, with regular reviews to make sure everything runs perfectly. You are detail-oriented and enjoy being at the heart of building operations.

What You Will Do

•        Monitor and manage all security systems (CCTV, alarms, access control, art monitoring, HVAC, fire alarms, radios, key control) and respond to alarms as needed.

•        Assist the Director/Manager of Operations and gallery leadership during emergencies.

•        Handle security issues with professionalism and efficiency, both inside and outside the gallery.

•        Respond to inquiries from staff, visitors, volunteers, and contractors.

•        Conduct regular patrols to ensure the safety of the building, staff, and visitors.

•        Secure the gallery after hours and post-events, following all procedures.

•        Issue and collect keys, ID passes, and key cards for staff, volunteers, and contractors.

•        Assist with security tasks during special events and functions.

•        Support Visitor Services with security and lost-and-found inquiries.

•        Coordinate with third-party security and collaborate with other departments on security needs.

•        Contribute to team planning and initiatives, recommending improvements to meet organizational goals.

•        Communicate with team members to ensure a seamless experience for guests and staff.

•        Promote a respectful and inclusive workplace, ensuring equity, diversity, and Indigenous principles are embedded in all operations.

This position is integral to the Facilities and Building Services team, contributing to the Gallery’s strategic goals and divisional objectives.

What You Bring to the Role

As a Control Room Assistant, you hold a high school diploma with three years of security experience in a computerized environment, ideally in a large public attraction. British Columbia security licensing is essential. Training in BST 1 and 2 is preferred; additional security courses are an asset. Occupational level II First Aid certification is also an asset.

Additional Skills and Abilities

•        Ability to think innovatively and creatively in planning and developing a fresh approach to existing activities, with a continuous improvement perspective and incorporating best practices

•        Knowledge of gallery premises and security regulations, policies, and emergency preparedness

•        Ability to stand and walk for extended periods

•        Tactful and effective communication with the public, staff, volunteers, and contractors

•        Capable of performing basic clerical tasks with precision

•        Keen alertness for detecting and addressing unusual situations

•        Skills in training others on routine security tasks

COMPENSATION AND WORK ENVIRONMENT

Salary: Pay Grade 11: Step 2: $21.56 per hour.

Schedule: The role involves 24/7 operations, requiring rotating shifts and flexibility, including weekends and evenings.

Shift Patterns:      A Shift           8:00am to 4:00pm

                              B Shift           4:00pm to 12:00am

                              C Shift           12:00am to 8:00am

This is a unionized position. This assignment falls under the jurisdiction of CUPE Local 15 – VMECW. 

This is an in-office position at the Gallery’s downtown Vancouver location.   

The Vancouver Art Gallery offers a welcoming, team-based office culture and we are committed to providing equitable access to everyone.  We actively support accessibility, anti-racism, LGBTQ2S+ inclusion and we encourage diversity in our staff, visitors, volunteers, and programming.  We cultivate a safe space where all voices are heard, valued, and represented.  The Association stands against hatred, discrimination, racism, homophobia, and transphobia. 

TO APPLY

Please send your cover letter and resume, in confidence, by January 15, 2025 to our People & Culture Department via email:

Please note that only applicants with Canadian citizenship, permanent residency or a valid work permit will be considered.

We thank all applicants for their interest; however, only those short-listed will be contacted.

What We Provide for You

The Art Gallery wants you to be your best.  We provide our full-time and regular part-time employees with extended medical and dental coverage, long-term disability and life insurance, joint employer/employee pension contributions and generous vacation entitlements.

Our Values

The Vancouver Art Gallery commits to five core values that guide all that we do:

• We are respectful of the unceded Indigenous territory upon which we are situated
• We are committed to creating an inclusive and respectful environment
• We believe that curiosity is a pathway to innovation
• We establish clear goals and expectations to cultivate a culture of accountability
• We foster successful collaboration through thoughtful communication and active listening

The Vancouver Art Gallery is situated on the unceded territories of the xʷməθkʷəyəm (Musqueam), Sḵwxwú7mesh (Squamish) and səlilwətaɬ (Tsleil- Waututh) Nations. The Vancouver Art Gallery commits to providing equitable access to everyone. We actively support accessibility, anti-racism, LGBTQ2S+ inclusion, and encourage diversity in our staff, volunteers, visitors, and programming. We cultivate a safer space where all voices are heard, valued and represented.

More About the Vancouver Art Gallery

Founded in 1931, the Vancouver Art Gallery is recognized as one of North America’s most innovative visual arts institutions. The Gallery’s celebrated exhibitions, extensive public programs and emphasis on advancing scholarship focus on historical and contemporary art from British Columbia and around the world. Special attention is given to the accomplishments of Indigenous artists, as well as to those of the Asia Pacific region—through the Institute of Asian Art founded in 2014. The Gallery’s exhibitions also explore the impact of images in the larger sphere of visual culture, design and architecture.

The Vancouver Art Gallery is a charitable not-for-profit organization supported by its members, individual donors, corporate funders, foundations, the City of Vancouver, the Province of British Columbia through the BC Arts Council and the Canada Council for the Arts.