Job Title: Residential Recovery Support Worker
Status: Union
Benchmark: Integrated Adult, Youth and/or Child Worker and Residence Worker
Grid: 11, JJEP Wage Grid

PLEASE Apply to with Resume, Cover letter. Note all applicants must hold a valid First aid with CPR, Foodsafe, Drivers License, Driver's Record and have a clear Criminal Record.

Summary:
Under the supervision of the Program Coordinator, Works with clients to develop and implement holistic 
recovery plans and goals . Plans and implements individual and group recovery, activities which assist
women in meeting their goals, including the development of life and coping skills, community
connections, relapse prevention and engagement in healthy leisure and recreational activities. Ensures the 
safety and cleanliness of the house. 

General
• Maintains current knowledge of and complies with Comox Valley Transition Society Vision, 
Mission and Values, policies, procedures, standards of practice and service philosophy.
• Maintains privacy and confidentiality of information gained as a result of employment with 
CVTS.
• Participates in professional development and training opportunities, attends agency and team 
meetings regularly.

Client Work
• Works to make women feel welcome and oriented to the facility; assists them to settle in and
addresses immediate needs.
• Monitors and works to maintain the physical and emotional safety and comfort of residents; helps 
to ensure Rights and Responsibilities are met; facilitates conflict resolution between clients. 
• Plans and facilitates structured group and individual recovery programing which enhances clients 
Psychological, Social, Physical, Cultural and Spiritual well-being according to the individual 
client recovery goals.
• Teaches and assists clients in developing life skills such as: communal living; problem solving; 
communication; relapse prevention; coping skills; boundary setting; healthy nutrition; stress 
management; harm reductions; parenting; healthy relationships.
• Contributes to intake summary reports, progress summary reports, safe discharge planning, 
discharge summary.
• Accompanies and/or transports clients to outside services or activities.
• Ensures that the necessary equipment is in place and that program guidelines and polices are 
adhered to.
• Participates in transition and after care planning for clients returning to community and provides 
follow-up support.
• Provides information and makes appropriate referrals to ancillary services provided by CVTS or 
in the community and acts as an advocate for the client when appropriate.
• Participates with clients in the activities of daily living including meal preparation and 
housekeeping.
• Medication Management
• Seeks feedback from clients on an ongoing basis and responds appropriately to address issues or 
needs.
• Performs other related duties as required. 

Record Keeping
• Maintains accurate records on clients. Ensures that all required documentation is complete. Reports 
and discusses case planning, concerns and operational issues with supervisor and other program staff 
in a timely manner.
• Records all incoming and outgoing phone calls.

House Maintenance
• Maintains orderliness and cleanliness of house including light housekeeping such as vacuuming and 
washing floors, dusting, cleaning washrooms, laundry, collecting garbage and recycling.
• Familiarizes residents with chore list and ensures chores are completed. Assists residents who are 
injured or unable, as needed.
• Informs Program Coordinator of needed supplies and repairs in a timely manner.
• Performs cooking and food preparation as needed in the absence of the Cook.
• Cleans rooms after Residents are discharged.

Education and Experience
• Diploma in a related human / social services field.
• One-year relevant experience working in a residential setting
• One-year related experience providing support and program facilitation in the substance use 
recovery field. 
• Or equivalent combination of training and experience in the substance use recovery field.

Attitude, Knowledge and Skills
• Supportive, hopeful, compassionate 
• Culturally informed, responsive, and appropriate, demonstrates unconditional acceptance and 
positive regard
• Ability to establish clear boundaries and maintain and understand the limits of confidentiality
• Understanding of the diverse context and experience of women’s lives.
• Be trauma informed – understanding the prevalence of trauma and violence in the lives of 
women.
• Ability to deal with seriously addicted and mentally ill clients and their families
• Practices’ a Relational approach recognizing the importance of relationships for women and 
establishes trusting and respectful alliance, which is mutual, collaborative and individualized and 
reviewed regularly.
• Is client centered/led
• Sound understanding of the consequences of substance use for women including physiological, 
general health, family dynamics, parenting/mothering, interpersonal relationships, education and 
vocation, psychological, social, cultural and spiritual.
• Concurrent disorder capable
• Recovery specific knowledge in the following areas: Stages of change, Harm Reduction; Relapse 
Preventions; Motivational Interviewing; Cognitive Behavioral Therapy; Empowerment Model, 
Strength Based Model, 12 and 16 Step programs, Smart Recovery and Seeking Safety
• Extensive knowledge of community programs and resources
• Skilled in facilitating conflict resolution.
• Ability to work professionally, collaboratively respectfully and supportively with a wide range of 
internal and external partners, team, and stakeholders.
• Flexible about ideas and belief systems, values diversity
• Utilizes effective self-care strategies and is committed to personal health and wellness.

• Ability to observe and recognize behavior and/or health status changes in clients
• Ability to facilitate supportive and educational groups
• Excellent crisis assessment and intervention skills
• Ability to manage volunteer participation in program and activities
• Excellent written and verbal communication skills
• Ability to organize and prioritize own workload
• Ability to role model healthy lifestyle choices

Other Requirements:
• Valid Level I First Aid Certificate including CPR
• Food Safe
• Valid BC driver's license
• Relevant Criminal Record Clearance.

Working Conditions:
• This position requires working in a stressful environment often dealing with clients in crisis 
situations which may relate to physical, emotional, mental, and/or sexual abuse, and substance 
use. Managing emergency situations is an ongoing expectation of this position.
• Positions are required to work outside normal office hours, with hours scheduled around the 24-
hour clock and including weekends.
• Physical Demands: ability to perform housework, including moving furniture, and food 
preparation duties. Ability to lift small children or items of similar weight. Ability to assist clients 
who are injured, disabled or unwell.
• A moderate physical fitness level is a requirement of this position since direct delivery of services 
may involve walking, standing, kneeling, lifting, etc