About NNMH

The National Network for Mental Health (NNMH) is a national nonprofit organization dedicated to advancing mental health recovery, peer support, advocacy, education, and community engagement across Canada.

NNMH is a lived experience informed organization that values the leadership, expertise, and contributions of people with lived and living experience of mental health challenges, addictions, disabilities, and recovery. We are committed to creating meaningful opportunities for individuals and communities to share their experiences, influence change, and strengthen mental health and disability supports across Canada.

NNMH is a mission driven organization where staff are encouraged to take initiative, contribute ideas, and help shape the growth of programs and projects. Team members are trusted to manage their responsibilities with professionalism, sound judgment, and independence while working collaboratively to advance the organization's mission.

About the Role

The Communications and Outreach Coordinator serves as the primary communications and engagement support for ECHOES OF US, NNMH's national storytelling and community engagement initiative.

Working closely with the National Coordinator, the successful candidate will help engage participants and organizations, elevate community voices and lived experience perspectives, coordinate Spotlight Community features, and expand awareness of ECHOES OF US across Canada.

In addition to supporting ECHOES OF US, the Coordinator will help maintain NNMH's social media presence, coordinate the monthly newsletter, update website content, support organizational outreach efforts, and contribute to broader communications and engagement activities.

This role is ideal for someone who enjoys building relationships, developing communications strategies, identifying opportunities for engagement, and helping community voices and experiences reach wider audiences.

Key Responsibilities

ECHOES OF US and Community Engagement

• Coordinate outreach and engagement activities that encourage participation in ECHOES OF US
• Build and maintain relationships with participants, community members, organizations, and partners across Canada
• Support participant communications, scheduling, and engagement activities
• Assist with Spotlight Community features and other ECHOES OF US initiatives
• Help identify opportunities to increase participation and community engagement
• Support project documentation, evaluation, reporting, and ongoing growth of the initiative

Communications and Digital Engagement

• Develop, coordinate, and maintain NNMH's communications and social media calendar
• Create, coordinate, and publish content across NNMH communications channels
• Identify opportunities to promote organizational initiatives, awareness campaigns, events, partnerships, and community engagement activities
• Monitor communications performance and engagement trends to inform future activities
• Monitor and respond to inquiries received through designated organizational channels
• Support the growth and maintenance of NNMH's mailing lists, subscriber networks, and organizational contacts
• Promote organizational visibility and stakeholder engagement across Canada

Communications Operations

• Coordinate and produce NNMH's monthly newsletter
• Maintain and proactively update website content, announcements, and resources using WordPress to ensure information remains current, accurate, and relevant
• Support the accessibility, organization, and quality of website content
• Support organizational communications, reporting, and special projects as required

Qualifications

Required

• Experience supporting communications, social media, outreach, engagement, or related activities for an organization, nonprofit, business, school, or community group
• Strong writing, editing, and organizational skills
• Demonstrated ability to manage multiple priorities and recurring deadlines independently
• Proficiency with Microsoft Teams, Outlook, OneDrive, and SharePoint
• Experience updating website content using WordPress or a similar content management system
• Ability to work effectively in a remote environment
• Ability to exercise sound judgment, take initiative, and work with minimal supervision

Assets

• Experience working in the nonprofit sector
• Community engagement, outreach, stakeholder relations, or volunteer coordination experience
• Experience with interviewing, content creation, communications campaigns, or community based projects
• Knowledge of mental health, addictions, disability, recovery, or peer support sectors
• Experience with newsletter production and email communications
• Ability to communicate in both English and French

We recognize that candidates may not meet every qualification listed above. If you are passionate about our mission and believe your experience, skills, or lived expertise would make you a strong fit for this role, we encourage you to apply.

What We're Looking For

We're looking for someone who is proactive, organized, and genuinely interested in helping communities share their experiences and perspectives.

The successful candidate is comfortable working independently, identifying opportunities for improvement, and taking ownership of their responsibilities. They understand how to balance day to day communications activities with longer term engagement goals and can contribute ideas that strengthen NNMH's programs, visibility, and community impact.