Job Posting 56255

Client Care Specialist - Call Centre Representative
Credit Counselling Society
Vancouver & Lower Mainland, New Westminster
closed 79 days ago (Fri, 27 Sep)
full time  •  Starting salary is $40,500

Who We Are:

CCS is an accredited non-profit organization that offers support to clients who are encountering financial challenges. Every year, we change the lives of thousands of Canadians who are looking for help to get their life back.


Our mission, should you choose to accept it: We Help. We Educate. We Give Hope.


What This Role Involves:

The Client Care Specialist is our first point of contact for the clients who call in looking for help. This person is an ambassador for the organization, offering an empathetic and calming presence during times of stress.


This position is responsible for answering client’s initial questions and gathering the information needed for a successful appointment with a Credit Counsellor. You will need to use your judgment to determine what type of appointment will best support the client, booking them in with an accredited Counsellor and preparing them for the information they will need to bring with them when they arrive. You will also need to provide a reminder to clients in advance of their appointment, ensuring they attend to get the information they need!


In addition to helping our clients over the phone, your role will also include fulfilling a number of administrative tasks to support their success during the program. Yours is an important role in the client's debt management journey!


What We Have To Offer:

We are proud to have recently placed #25 on the Great Place to Work 'Best Workplaces in Canada' list!


Our employees love the close-knit team environment and the commitment to work-life balance, which includes a 35 hour work week, three weeks of vacation to start, and half-days off before each long weekend.

In addition, our compensation package includes:

  • Competitive starting salary, with regular salary reviews based on performance.
  • Flexible health care spending account.
  • Long term savings program with employer matching.
  • Educational reimbursements.
  • Leadership development support for those interested in furthering their professional growth.
  • CCS's Birthday Gift - each employee receives an additional $100 each year towards their RRSP on CCS's birthday, in recognition of their contributions to the organization's ongoing success.


What We Are Looking For:

The successful applicant for this position will bring the following qualifications:

  • Post-secondary education preferred.
  • One to two years of customer service experience required; call centre experience preferred.
  • Previous experience working in an office environment and/or the financial services industry is an asset for this role.
  • Excellent communication & interpersonal skills, demonstrating a genuine desire to work as part of a team and help people.
  • Professional phone manner, active listening skills, and the ability to convey information accurately.

The starting salary for this role is $40,500. The successful candidate can expect to receive a semi-annual salary review, based on their successful achievement of performance objectives. Additionally, an annual bonus of $1,000 is presented to all employees if the organization achieves its client satisfaction objective (which we regularly do).


To apply, please click the link (or copy and paste into a new browser) to apply online:

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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