Job Posting 58213

Senior Manager, Technology Services
BC Housing
Vancouver & Lower Mainland, Burnaby
closed 43 days ago (Mon, 9 Dec 2019)
full time


Job ID:  3212





Senior Manager, Technology Services


Burnaby, BC



With an annual budget of $1.28 billion (2018/19) and a portfolio of housing services and programs that assist 107,200+ households in 290 communities provincewide, BC Housing relies on a skilled team of systems professionals and leaders to put in place the technology solutions needed to meet business goals. As Senior Manager of Technology Services, you’ll make a valuable contribution in this regard by effectively leading the day-to-day operations of our Information Technology Service Delivery, Infrastructure and Platform Services, including database, application, network, server and endpoint technologies.

Reporting to the Chief Information Officer (CIO), and managing overall team operations, you’ll ensure a high level of service delivery to the organization as well as deliver on the goals and objectives of the Information Management & Technology (IMT) department. This collaborative role will see you working closely with the Senior Manager of Technology Planning to develop long-term technology roadmaps and capital plans for consideration, and to inform staff of the IMT Strategic Plan.

The CIO and other IMT Management leaders will turn to you for advice and expertise regarding technical and service management issues, and for your insightful recommendations and creative solutions to improve the effectiveness of systems operations and infrastructure in achieving organizational objectives. As Senior Manager, Technology Services, you’ll also participate as a key contributor and decision-maker, and represent service delivery, platform, infrastructure and endpoint technologies, in IMT governance committees, project teams and other key research and decision-making initiatives.





With a recognized degree or diploma in Information Technology, and considerable experience in IT specifically managing service delivery and a technical infrastructure for a complex, medium-sized organization, or an equivalent combination of education, training and experience acceptable to the employer, you have the solid foundation required to succeed in this pivotal role. As Senior Manager, Technology Services, you’ll also put to work the following knowledge and skill set:

  • In-depth knowledge and understanding of n-Tier architecture, system management and network administration functions.
  • In-depth knowledge of:
    • ITIL best practices and service management excellence, including service desk management
    • day-to-day operations of Oracle and/or Microsoft technology-based corporate database systems and applications
    • unified communication systems utilizing Voice Over IP, Unified Messaging and Call Centre technologies
    • both Microsoft and Oracle environments
    • a Windows and LINUX infrastructure
    • directory-based authentication, including Active Directory
    • current local and wide area network technologies and related hardware
    • management of on-premise and off-premise data centres in multiple geographic locations including public cloud service providers
    • management of technology requirements for facilities-based projects
  • Ability to correctly identify technology requirements, analyze business needs, and formulate, recommend and implement the appropriate technical solutions at all levels
  • of the organization.
  • Ensure all service delivery goals and objectives are set and monitored for optimal performance and client satisfaction
  • Ability to develop, lead and guide a team of technical managers and analysts.
  • Ability to generate and articulate new ideas and adapt effectively to new technologies.
  • Ability to excel in working under pressure to meet deadlines and changing priorities.
  • Ability to exercise good judgment in dealing with matters of a confidential nature.
  • Strong analytical, problem-solving, decision-making, organizational and time management skills.
  • Strong project management, leadership, negotiation, facilitation, influence management, interpersonal, oral and written communication and presentation skills.


Please Note: Successful applicant(s) are subject to a satisfactory criminal record search and are required to maintain Security Clearance throughout their employment.



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When applying, please submit a cover letter and your application as a single Word or pdf file. Only applications submitted using the Online Recruitment System at will be accepted.D



BC Housing—one of BC's Top Employers for 2019 and one of Canada’s Greenest Employers for 2019—is the provincial Crown agency that develops, manages and administers a wide range of subsidized housing options for those most in need across the province. Share in the rewards of working with an organization that offers challenging work and competitive compensation and supports the growth and development of its people.


BC Housing thanks all applicants for their interest; only those selected for an interview will be contacted. This position is only open to those legally entitled to work in Canada.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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