Job Posting 59055

Tenant Support Worker
BC Housing
Vancouver & Lower Mainland, LOWER MAINLAND, BC
closed 2 days ago (Thu, 12 Dec)
full time



Job ID:  3257




Location:  VANCOUVER, BC



** Please note: Eligibility for benefits offered is based on employment status **







The Tenant Support Worker (TSW) is responsible for working with individuals to provide emotional support, develop skills and access resources to increase tenants’ capacity to be successful and satisfied in the living, working, learning and/or social environments of their choice. The TSW provides these services directly, or facilitates and co-ordinates tenants’ access to services available on the site and in the community. The TSW focuses on strengths and capacities of individual tenants receiving services and supports.

This position establishes positive relationships with a diverse tenant population including people who are at risk of homelessness, fleeing abuse, or challenged with medical, mental health or addictions issues. The TSW helps tenants overcome the various challenges that arise when living in a social housing environment. The position facilitates the development of personal support networks by utilizing supports within communities, family members, peer support initiatives, and self-help groups.


Services provided include crisis intervention, providing information and assistance to meet obligations as tenants and facilitate access or follow through with available site and community resources. The Tenant Support Worker encourages the tenants’ use of available social, occupational, spiritual, financial, intellectual, residential, recreational and educational resources to meet their goals, ensuring services are culturally relevant to the individual tenant.




The successful candidate will have the following:




Certificate in Community Social Service Worker Program, or Health Care Worker Program or Community Mental Health Worker or in a related discipline; Or College diploma in a relevant discipline.



  • 2 years direct supportive counselling or educational experience with individuals or families with multiple barriers to successful housing;
  • Or -minimum 3 years directly related work experience;

An equivalent combination of education and experience acceptable to the employer may be considered



  • Ability to apply a high degree of discretion in establishing supportive, trusting relationships with tenants while respecting the role and obligations of property management staff according to the Residential Tenancy Act;
  • A basic understanding of BC Housing and social housing programs, and their role in the social service system;
  • Knowledge of current social issues such as poverty, homelessness, mental illness, addictions, domestic violence, child protection, et cetera;
  • Awareness of Cultural Diversity;
  • Demonstrated ability to build relationships with internal and external clients;
  • Demonstrated skills in crisis intervention, mediation and conflict resolution;
  • Demonstrated ability to assist groups to develop and co-ordinate community activities and programs;
  • Demonstrated ability to build and maintain professional, confidential relationships with multi-barriered people;
  • Strong analytical and problem solving skills;
  • Knowledge of community resources and methods of access;
  • Proven ability to work effectively across organizational departments and in a team and partnership context;
  • Knowledge of the Residential Tenancy Act and applicable Health and Safety regulations;
  • Excellent oral and written communication skills;
  • Strong time management skills; and
  • Proficiency in basic computer skills and software such as Microsoft Office.
  • Please Note: Successful applicant(s) are subject to a satisfactory criminal record search and are required to maintain Security Clearance throughout their employment.
  • Due to the nature of this role, access to a reliable vehicle will be required

How to Apply:


Please review the attached job description for a complete list of duties, qualifications and competencies.  To be considered for this competition, applicants must submit a cover letter and resume clearly identifying how they meet the qualifications necessary for this position.  This information will be used as part of the selection process.

Your cover letter and resume should be submitted as one document in your profile when applying for this position. Please add your cover letter to your resume and submit both documents as your resume.



Please review the Job Description prior to applying

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As part of the application process, you will be prompted to fill out a questionnaire which must be completed in order for your application to be considered. Please allot up to 5 minutes to fill it out after submitting your resume and cover letter as one single document.


Only applications submitted using the Online Recruitment System at will be accepted


If you are passionate about what you do and want to use your expertise to engage in a meaningful and challenging work, please apply to join our team today at


We didn’t become one of BC’s Top Employers and one of Canada’s Greenest Employers without a lot of thought, care and consideration for our team and environment. Our supportive and collaborative workplace balances engaging and challenging work with personal development and wellness initiatives.


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