Job Posting 59698

Program Assistant, WorkBC Programs
Vancouver & Lower Mainland, Vancouver
closes in 68 days (Tue, 31 Mar)
full time  •  $38,639 to $40,986 annual salary based on qualifications and experience

At MOSAIC, we take pride in having a supportive, diverse, and inclusive workplace where employees can trust that their ideas and contributions are valued. We were recognized in the 2019 List of Best Workplaces™ in Canada (100-999 employees) by the Great Place to Work® Institute. With over 40 years of experience, we’re one of the largest settlement organizations in Canada engaging 350 staff and more than 600 volunteers. Our employees benefit from incorporating many diverse perspectives, taking part in training and career growth opportunities. Come join a vibrant organization and make a difference in someone’s life today!


MOSAIC is seeking a positive and friendly individual who possesses excellent organization and multi-tasking skills to fill the position of Program Assistant. This position is primarily based out of the Head Office location in Vancouver but may require travel to other sites from time to time.


Program Assistant


Employment and Language Services


Under the direction of the Catchment Manager, the Program Assistant provides administrative and clerical support to the staff and clients of Employment Programs. This position is also responsible for client intake and timely and effective upkeep of data entry, reports, and other office related duties as assigned.



  • A post-secondary degree, certificate or diploma in a relevant field (i.e.) Business Administration; or demonstrated experience in providing customer service and resolving issues both in person and in a virtual service delivery environment
  • Experience in providing customer service and completing routine office procedures
  • Strong interpersonal, cross-cultural communication, and customer service skills
  • Ability to assist with financial reporting and statistics as required
  • Experience working with individuals with complex barriers and a broad range of cultural backgrounds
  • Possesses patience, tact, and flexibility. Ability to quickly assess and refer clients appropriately
  • Familiarity with job search tools and familiarity with employment-related issues; knowledge of job-search techniques and resume updating
  • Experience using a computer, software applications (word processing and spreadsheets), and other standard office equipment; typing speed of at least 40 wpm
  • Knowledge and experience using databases such as Integrated Case Management (ICM) and Online Employment Services (OES) will be considered an asset
  • Highly organized and able to meet deadlines
  • Ability to work and collaborate in a team setting
  • Previous call centre work experience will be considered an asset
  • Ability to speak a second language will be considered an asset
  • Current and satisfactory Criminal Record Check required

Full-time (35 hours per week)


$38,639 to $40,986 annual salary based on qualifications and experience


A competitive benefits package is provided with contracts of at least 1 year in length which offer a minimum of 17.5 hours of work per week.


Hiring Team - MOSAIC Employment Services
5575 Boundary Road
Vancouver, BC V5R 2P9



Please reference “Your Name – Program Assistant, Vancouver Head Office location” in the subject line of your application and submit via email (Word / PDF format). No telephone calls please. Only those selected for an interview will be contacted.


Ongoing until a suitable candidate is found


December 11, 2019

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