Job Title: Community Resource Specialist
Position Type: Permanent Part Time
Hours: Friday – Monday 12:00 AM – 7:30 AM
Salary Range: $41,061.00 - $57,324.00
Closing Date: Until suitable candidate found
CMHA-Edmonton is a non-profit organization that envisions mentally healthy people in caring communities. We increase awareness and understanding of mental health, mental illness, recovery, and suicide prevention through education. We support the resilience and recovery of people in distress including those affected by mental illness or suicide by providing crisis intervention; safe, long-term and affordable housing; peer connections; suicide grief and family support; advocacy and wayfinding; and providing opportunities to improve your wellness.
Join us and make a difference in the lives of individuals and families affected by mental illness and stressful situations including abuse, violence, and suicide.
Reporting to the Team Lead, 211, the Community Resource Specialist will provide assistance to individuals contacting the 211 information and referral line through phone calls, emails and/or online chat services. 211 is a 24hour information and referral line that helps people connect to non-emergency social, health and government services. The position provides information, assistance and liaison to people calling the 211 line; gathers statistics for reporting; and assists in various ways with the activities of the Information and Referral Program. The Community Resource Specialist provides information directly for those individuals who know what they need, and utilizes questioning/probing skills to determine the needs of individuals who don’t specifically know what they are looking for.
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