Job Posting 60019

Service Centre Analyst
Community Living British Columbia
Vancouver & Lower Mainland, Vancouver, BC, CAN V6P 6G5
closed 81 days ago (Mon, 16 Mar)
full time  •  DOE

If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!


Community Living British Columbia (CLBC) is a crown corporation responsible for arranging supports and services to individuals with developmental disabilities and their families. CLBC employees strive to live our corporate vision of 'Lives filled with possibilities in welcoming communities'. More than just a job, CLBC is about compassion, commitment, contribution, collaboration, and community.


The Role:

As a Service Centre Analyst at CLBC, you will work as part of a team to operate the daily activities of the CLBC Service Centre and provide front-line information technology support and problem resolution services (tier 1 and escalation to tier 2) in a centralized multi-platform support environment.

As a key member of the IT Operations and Development work team, you will be responsible for:

  • Enabling/training users to use technology related resources
  • Ensuring technical issues and requests are dealt with in an effective and timely manner
  • Ensuring business process issues and requests are dealt with and well understood. 
  • Provide statistics, reporting and other information to the group on a regular basis
  • Liaising with Workplace Technology Services, MCFD and Solutions BC for issue resolution, general communications, and coordination of service and support requests.

This is the role for you if you are able to work effectively in a diverse, complex and dynamic environment where shifting priorities are common and expected. Superior judgment, problem-solving skills, analytical abilities, and excellent customer service are key skills required for this role.



  • Bachelor of Science in Computer Science, Information Management or Management Information Systems and 5 years related experience; or a diploma in Information Technology with 10 years related experience; or other relevant equivalent combination of education, experience and training may be considered

  • Experience in systems analysis, software development and production support; and demonstrated familiarity with all phases of the software development life cycle.


As a CLBC employee, you will receive a comprehensive benefits package, including a pension, flex days, generous vacation and special leave to attend to personal/family matters, life insurance, and salary protection for sick days and if needed, long-term disability. Our development policies and programs ensure continuous learning and offer an opportunity for professional development and skill-building.

Successful applicants are subject to a Criminal Record Check (Criminal Records Review Act) and are required to provide a clean Driver's Abstract. 


Additional Info:
This position is posted to fill a new vacancy
Eligibility: Open to internal and external applicants
Term/Status: Regular/Full time
Classification/Salary: Info Systems R18 / Starts at $52,800 annually

Note:  An eligibility list may be established.


Closing date: Open until filled


Apply now! Submit a resume and cover letter online to the attention of Jaimie Willows. Applications received by email or other methods will not be considered.

Community Living BC is an equal opportunity employer.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

Thanks for looking on and good luck with your job search!