Job Posting 60339

Client Care Specialist - Administration & Phone Support
Credit Counselling Society
Vancouver & Lower Mainland, New Westminster
closes in 18 days (Thu, 12 Mar)
full time  •  Starting salary is $40,500

What This Role Involves:

The Client Care Specialist is our first point of contact for the clients who call in looking for help. This person is an ambassador for the organization, offering an empathetic and calming presence during times of stress.

 

Our Client Care Specialists answer client’s initial questions and gather the information needed for a successful appointment with a Credit Counsellor. In this role, you will need to use your judgment to determine what type of appointment will best support the client, booking them in with an accredited Counsellor and preparing them for the information they will need to bring with them when they arrive. You will also need to provide a reminder to clients in advance of their appointment, ensuring they attend to get the information they need.

 

In addition to clients who call in, we receive a number of online inquiries as well.  So, part of this role also includes reaching out to clients who have asked us to contact them, to go through the intake process.

In addition to helping our clients over the phone, your role will also include fulfilling a number of administrative tasks to support their success during the program. Yours is an important role in the client's debt management journey!

 

What We Are Looking For:

The successful applicant for this position will bring the following qualifications:

  • One to two years of customer service experience required; call centre experience preferred.
  • Professional and empathetic phone manner, demonstrating active listening skills, and the ability to convey information accurately.
  • Excellent communication & interpersonal skills, demonstrating a genuine desire to work as part of a team and help people.
  • Positive, can-do attitude and a solution-focused approach, with the ability to adapt to change and work well under pressure.
  • Strong organizational abilities, including the ability to multi-task while ensuring attention to detail.

 

 Who We Are:

CCS is an accredited non-profit organization that offers support to clients who are encountering financial challenges.  Every year, we change the lives of thousands of Canadians who are looking for help to get their life back.

 

Our mission, should you choose to accept it:  We Help.  We Educate.  We Give Hope. 

 

What We Have To Offer:

We are proud to be certified as a Great Place to Work. Our employees love the close-knit team environment and the commitment to work-life balance, which includes a 35 hour work week, three weeks of vacation to start, and half-days off before each long weekend.

 

In addition, our compensation package includes:

  • Competitive starting salary, with regular salary reviews based on performance.
  • Flexible health care spending account.
  • Long term savings program with employer matching.
  • Educational reimbursements.
  • Leadership development support for those interested in furthering their professional growth.
  • CCS's Birthday Gift - each employee receives an additional $100 each year towards their RRSP on CCS's birthday, in recognition of their contributions to the organization's ongoing success.

 

How to Apply:

If this opportunity sounds like a good fit, we would love to hear from you! Please apply online at the following web address: https://nomoredebts.bamboohr.com/jobs/view.php?id=26

 

The starting salary for this role is $40,500. In addition, we offer a semi-annual salary review process each January and July, so successful candidates can expect to receive regular increases to their salary, subject to meeting established performance objectives.

 

We will reach out to candidates who are shortlisted for further consideration.  Thank you for your interest!

 

Keywords:  customer service, call centre, credit, non-profit, non profit, banking, administration

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