POSITION TITLE: Community Connections Coordinator
PROGRAM: Mosaic Project
JOB TYPE: Temporary
HOURS OF WORK: 20 hours per week
JOB SUMMARY: The Community Connections Coordinator will be responsible for connecting refugees referred by the Mosaic Refugee Health Clinic with those community programs and/or services they would benefit the most from, to achieve and maintain mental wellness throughout their resettlement process in Calgary.
- Learn and remain current with community programs and services around Mental Health and Refugees Service Agencies: intake criteria and requirements, languages offering, and all other details that could prove relevant to know when referring clients.
- Triage patients referred by the Mosaic Refugee Health Clinic (MRHC) and refer them to the most appropriate community program or service.
- Track client’s journey and report status of referrals back to MRHC’s physicians.
- Collaborate with different community agencies to identify barriers for clients to access services and work to minimize or eliminate such barriers.
- Participate in coalition building and networking with community groups and individuals to address common needs and issues.
- Document details of the different services and programs to consider for future referrals.
- Adhere to the values and policies of CMHA.
- Promote the principles of diversity and equity in all work related duties, wherever applicable.
QUALIFICATIONS, SKILLS AND PERSONAL ATTRIBUTES
- Be fluent in English.
- Be willing and flexible to grow the role depending on the needs identified along the way.
- Be willing to be trained in a variety of skills, including but not limited to system navigation, peer support and interpretation.
- Have superior engagement and communication skills.
- Be able to effectively provide empathetic and supportive validation to clients.
- Be able to empower clients and teach them self-advocacy skills.
- Be an active listener.
- Have very strong relationship building skills.
- Have good personal boundaries, self-awareness and insight.
- Have a good understanding of trauma and how it impacts people in different areas of their life.
- Have a good understanding of family and community systems.
- Have a good understanding of mental health (preferably through a professional lens but lived experience will also be considered an asset).
- Have a good understanding of how the Refugee Resettlement Agencies work in Calgary.
- Have a basic understanding of health systems in general.
- Have a basic understanding of the mental health system in Calgary.
- Lived experience as a refugee or immigrant will be considered an asset.
This job requires a mix of sitting, standing, moving, and visiting different community agencies, with a balance between computer-based work and verbal communication. The candidate may be required to balance priorities between different stakeholders.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be a thorough list of all responsibilities, tasks, duties, knowledge, skills, and abilities required.