Job Posting 60808

Junior MS Dynamics CRM Administrator
Canadian Centre on Substance Use and Addiction (CCSA)
Ottawa area
closes in 11 days (Sat, 29 Feb)
contract - full time

The Canadian Centre on Substance Use and Addiction (CCSA) addresses issues of substance use and addiction in Canada by providing national leadership and mobilizing the power of evidence to generate coordinated action. We bring together people and knowledge to improve the health and safety of Canadians, families and communities.

Reporting to the Director, Information Systems and Web Services, the Database Coordinator is responsible for managing CCSA’s and maintaining CCSA’s Client Relationship Management (CRM) database and Electronic Document Management System (EDMS) on a day-to-day basis in addition to database cleanup in order to ensure up to date stakeholder information. As well, the successful candidate will develop guidelines, procedures and support documentation.

Responsibilities

Client Relationship Management Database (Microsoft Dynamics 365)

  • Maintains full administrative control of the CRM database, including user control, deletion control, customization and user support
  • Ensures data is adequately backed up and data integrity is maintained by performing data cleanup on a day to day basis
  • Reviews and updates CRM layout to ensure alignment with annual strategic directions activities
  • Maintains, together with the Web Coordinator, an automated subscription function between the web and the CRM
  • Ensures corporate e-blast templates are current and functional
  • Ensures the CRM is responsive to the reporting needs of the organization through the dynamics reporting module.
  • Creates guidelines and procedures for CRM-related functions
  • Trains and provides support to staff for data entry, distribution lists, capturing client engagement and processing mail merges
  • Provides advanced training to the administrative team, especially for creating queries and sending e-mail broadcasts
  • Liaises with external consultant, as needed, to develop or modify customized reports
  • Liaises with IT, as needed, for upgrades and MS Outlook–CRM compatibility

Qualifications

  • A degree, diploma or professional certificate in Information Systems/Management, Computer science, or related field.
  • Experience with database management and administration
  • Knowledge of database design and schema.
  • Familiarity with electronic document management systems and IM concepts
  • Minimum of 1-2 years related work experience with databases and document/records management
  • Effective interpersonal and communications skills
  • Ability to train and communicate in plain language, both verbal and written
  • Well-developed analytical and reasoning skills and the ability to understand, express and apply complex concepts and instructions
  • Strong attention to detail
  • Demonstrated ability to work both independently and cooperatively with a high degree of initiative, responsibility, efficiency and enthusiasm
  • Ability to prioritize competing priorities, multi-task and meet deadlines
  • Effective time management and organization skills
  • Exceptions Microsoft Word, PowerPoint and Excel skills

Assets

  • Ability to communicate in both official languages

We welcome applications from people with disabilities. Accommodations are available upon request for candidates during all aspects of the selection process.

Consideration of candidates will begin immediately and will continue until the position is filled. Interested candidates should submit a résumé and covering letter to . We thank all respondents; however, only those candidates selected for an interview will be contacted.

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