Job Posting 60834

Online Learning Specialist
Options Community Services Society
Vancouver & Lower Mainland, Surrey, BC
closes in 2 days (Sat, 29 Feb)
full time  •  Competitive Wage

Permanent Full-time (35 hours per week)


This position supports the Employment Services and Immigrant Services Divisions to develop and deliver e-learning services to newcomer clients; develop online tutorials/manual for staff/facilitators on e-learning deliverables; maintain LMS (Learning Management System) as needed to support Immigrant Services e-learning services



  • Develop, configure, and upload e-learning content into Moodle/LMS. Upload users and assign roles. Support those who enroll and unenroll users for different courses
  • Recommend best practices in instructional design and course development, such as editing tools and applications
  • Documentation - keep a record of all the courses in appropriate formats
  • Duplicate and restore courses in LMS
  • Monitor usage (active users, disk space, etc.)
  • Troubleshoot with IT on matters related to IS Online Services as needed
  • When needed, attend webinars/conferences to learn how to apply up-to-date instructional methods and technologies
  • Work collaboratively with Programs Managers and assigned staff to discuss e- learning services/curriculum based on client needs
  • Provide staff training including content development (tools and applications) and course-setting such as task completion and certification
  • Develop online tutorials/manual for staff/facilitators on e-learning deliverables
  • Contribute to PQI and Strategic Directions/Goals of Immigrant Services and being proactive in identifying areas for improvement, sector trends, potential partnerships, etc.
  • Represent OCS and participate in outreach activities/special events as required


Education, Training, and Experience

  • Bachelor’s Degree in Instructional Design and/or IT and LMS related experience
  • Experience and strong familiarity with e-learning, graphic design, video editing
  • Minimum 2 years experience in a related position.
  • Class 5 Driver’s License and reliable vehicle an asset.
  • Current Level 1 First Aid certificate an asset.
  • Experience working with newcomers, vulnerable populations and/or volunteers.


Job Skills and Abilities:

  • Excellent Interpersonal Communications skills.
  • Excellent verbal and written skills.
  • Additional language skills relevant to populations served an asset.
  • Understanding of Social Service programming and resources, Multiculturalism and Immigrant/Refugee issues.
  • Strong communication, interpersonal/relationship-building intercultural competency, as well as crisis intervention, conflict resolution, critical thinking and problem solving skills/techniques.
  • Strong level of computer proficiency; in particular, strong Microsoft Word, MS PowerPoint, MS Excel spreadsheet, database, internet/email, scanning skills.
  • Basic Research and Information Sourcing skills.
  • Strong desktop publishing skills (MS Publisher, Adobe Captivate, Adobe Creative Suite, Adobe Prima, HTML 5, Java script/coding).
  • Up-to-date knowledge of Social Media and Multicultural Media.
  • Comfort with website updates (e.g. Wordpress).
  • Ability to work in a fast-paced, multicultural and diverse environment.
  • Ability to work independently, set priorities, manage multiple tasks and meet deadlines.
  • Flexibility and willingness to work outside of regular work hours.
  • Good team work and strong work ethics.
  • Must be sensitive to and respectful of cultural and lifestyle diversity.

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