Job Posting 60972

Consumer Services Representative
BBB serving Vancouver Island
Vancouver & Lower Mainland, Victoria, British Columbia
closed 2 days ago (Tue, 31 Mar)
full time

Consumer Services Representative – Job Description

 

The Better Business Bureau (BBB) is committed to promoting and advancing marketplace trust. Ultimately our vision is a trustworthy environment between buyers and sellers.

 

We are currently seeking a full-time Consumer Services Representative to contribute to the credibility and success of the BBB of Vancouver Island by providing first response to inquiries by phone and email.

 

Responsibilities and Duties:

  • Provides general reception duties and answers incoming telephone calls
  • Greets visitors to the office, notifying staff of their arrival as required
  • Handles walk in inquiries and complaints
  • Provides customer service including response to telephone and email inquiries
  • Explains complaint procedures to callers and directs to appropriate staff
  • Redirects callers to related agencies and associations, as needed, ensuring accuracy and applicability
  • Utilizes BBB database to provide information to consumers and businesses
  • Maintains database of referral resources for consumers and businesses
  • Provides information regarding current scams and issues to the President & CEO and staff
  • Prioritizes workload to meet deadlines and complete work efficiently and accurately
  • Directs leads to the sales team
  • Facilitates Scamtracker
  • Assists Operations Manager when requested

 

Qualifications:

  • Experience with database management/contact management software
  • Proven experience doing research and investigation
  • Demonstrate enthusiasm, integrity and strategic orientation in pursuit of BBB goals
  • Business sense, acting in ways that will add value to BBB
  • Professional written and verbal communication and eloquent interpersonal skills
  • Commitment to teamwork
  • Augmented customer service skills, including active listening
  • Attention to detail
  • Excellence at doing research and investigation
  • Ability to successfully build relationships both internally and externally

 

 

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