Job Posting 61177

Front Desk Support Worker – Evening
YWCA Toronto
Toronto Metro area, Toronto
closes in 3 days (Wed, 26 Feb)
contract - full time  •  $47,228

YWCA Toronto transforms lives. As the city’s largest multi-service women’s organization, we help women escape violence, move out of poverty and access safe, affordable housing. We work tenaciously to break down barriers that hold women back from achieving equality.


Due to the nature of the program, qualified candidates must be of Indigenous Heritage.


Internal and External Job Posting

Front Desk Support Worker – Evening (Contract Position)

YWCA Elm Centre/Winona Place
(Winona Place is a Permanent Housing Complex for Indigenous Women and their Families)



YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women of all races, ethnic origins, religions, abilities and sexual orientations. ______________________________________________________________________________________


Employment Type:                   Full-Time, Contract

Work Hours:                            35 hours per week (Monday to Friday, 3:00pm-10:00pm)

Contract Start Date:                       As soon as possible

Contract End Date:                         January 8, 2021 

Salary:                                     $47,228 per annum, plus comprehensive benefits (Level 5)

Location:                                 150 Elizabeth Street, Toronto, Ontario M5G 0B1

Internal Application Deadline: Monday, February 24, 2020

External Application Deadline:  Wednesday, February 26, 2020




The Front Desk Support Worker is responsible for a welcoming and supportive reception service and works within a collaborative team to create a meaningful and relevant environment for tenants and guests within a feminist framework that includes a skilled response to and knowledge of the dynamics and effects of trauma, mental health and oppression.



YWCA Elm Centre includes 300 units of permanent housing for three different resident groups: 165 units of affordable rental units for women, 50 units for women and women-led families of Indigenous descent (including 10 women-led families fleeing violence) and 85 units for women who are experiencing significant mental health challenges or concurrent mental health/addictions disorders. The program will provide services to the entire residential community, with a dual focus on community building and individualized supports.



  • Provide a welcoming and supportive reception; work within a collaborative team to create a meaningful environment for tenants and guests. Work within a feminist framework that includes a skilled response to, and knowledge of, the dynamics and effects of trauma, mental health and oppression;
  • Schedule appointments for the Women’s College Clinic operating at Elm; schedule tenant booking of communal spaces the Jack Layton Lounge, Nancy’s Auditorium, and the Winona Community Lounge;
  • Assist in providing orientation to new tenants to ensure familiarity and understanding of programs, staff and community environment;
  • Responds to on-site emergency needs by using the on-call procedures (i.e. Directors, Property Services and Housing Support program staff);
  • Take corrective action when responding to potential safety hazards; ensure hazards are reported to the appropriate personnel;
  • Report all disturbances, vandalism or other emergencies to the supervisor; complete an incident report as required;
  • Liaison with appropriate staff including Housing Workers, Community Engagement staff and Property Services;
  • Engage in other duties as required.


  • Completion of an undergraduate university degree in a relevant field (e.g. Social Work) (Cases for equivalency will be considered);
  • Ability to use equipment relevant to the position i.e., computer, phone system, security monitoring;
  • 1 to 3 years directly related experience within supportive housing;
  • Completion of the Toronto Hostel Training Centre’s certificate an asset;
  • Knowledge of the Residential Tenancies Act;
  • Strong interpersonal skills;
  • Exceptional verbal and written communication skills;
  • Knowledge and experience in de-escalating conflict;
  • Knowledge and experience in responding to crisis situations;
  • Ability to interact in a respectful and professional manner with a diverse community of women, their families and guests within a supportive housing environment;
  • Experience working with diverse individuals and groups e.g. cultural diversity, gender, abilities, religion, race, sexual orientation, etc.;
  • Demonstrate knowledge of and experience working with women living with experiences of precarious housing, poverty, violence/trauma, and mental health/concurrent addictions issues;
  • Knowledge and experience working from an anti-oppression framework and trauma informed practice;
  • Knowledge of harm reduction framework;
  • Ability to follow all safety policies and procedures within the work area and respond properly to emergency or safety situations;
  • Ability to think independently, demonstrate good judgment, problem-solving skills and effective decision-making skills;
  • Must be organized and detail-oriented;
  • Ability to work well under pressure;
  • Knowledge of security operating systems an asset;
  • Knowledge and ability to communicate in a second language an asset;
  • Experience working in a residential setting an asset;
  • Completion of WHMIS training an asset.


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