Job Posting 61197

Multicultural Victim Services Outreach Worker
DIVERSEcity Community Resources Society
Vancouver & Lower Mainland, Surrey
closes in 5 days (Fri, 28 Feb)
full time  •  $20.78 – $24.20/hr.

Job Title:  Multicultural Victim Services Outreach Worker 

Languages:  English & Punjabi OR English & Arabic

Status:  Permanent, Full Time, 35 hours per week

Start Date:  March 2020

The Opportunity:

Working within our Counselling Services Department, the Multicultural Victim Services Outreach Worker provides tailored support based on individual needs and goals to clients who have been victims of domestic violence; they also provide referrals and transitions to other services. The worker also provides strengths-based and capacity-building guidance to promote client wellness and self-efficacy. 

Key Responsibilities:

  • Provides outreach and support to clients who have experienced violence by connecting them with applicable community support services;
  • Conducts client intake by performing duties such as obtaining demographic information, providing information regarding the victim service worker’s role and the services offered by the organization, assisting clients in completing intake forms, and explaining issues related to confidentiality;
  • Assesses clients’ need for services and provides them with information on helping organizations and professionals such as community service agencies, counsellors, legal aid lawyers, physicians and mental health services. Recommends appropriate services to clients;
  • Provides emotional support to clients who have been victims of crime through active listening, debriefing and validating clients’ emotions;
  • Assists with the facilitation of the clients’ understanding of their experience and the emotional and psychological impact of the trauma;
  • Participates in public education to raise awareness of physical or sexual assault and/or abuse;
  • Consults and liaises with community service agencies to maintain up-to-date information on available resources and develop community relations;
  • Provides crisis response and intervention as necessary.

Qualified candidates will possess:

  • Degree or Diploma in Social Work, Community Social Services or related human services, and two years’ recent victim services related work experience, or an equivalent combination of education, training and experience;
  • Fluency in Punjabi or Arabic;
  • Demonstrated understanding of women’s issues including the impact of domestic violence;
  • Demonstrated ability to explore and teach coping strategies;
  • Must be comfortable working with individuals who have experienced trauma;
  • Must be able to respond to or assist in emergency situations, and have good interpersonal, mediation, negotiation and conflict resolution skills;
  • Knowledge of available community services for survivors of domestic violence;
  • Knowledge in the areas of needs and risk assessment, family dynamics and the impact of trauma;
  • Ability to assess trauma and safety plans;
  • Demonstrated ability to work collaboratively within a team setting - inter-departmental teams and community service providers;
  • Valid class 5 Drivers' Licence and use of a personal vehicle.


To apply, please upload your resume and cover letter as separate attachments.  Please note that only Word or PDF formats can be accepted.   As part of the application process, you will be prompted to complete a short questionnaire. Please ensure all questions are answered. 

To view all opportunities at DIVERSEcity visit

Additional Information:

Position will remain open until filled; candidates are encouraged to apply before February 28, 2020.  

This position is not available for relocation or sponsorship; we can only consider those legally entitled to work in Canada.  

A comprehensive job description will be provided to all candidates shortlisted for interviews.  

DIVERSEcity is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department at . Any personal information provided will be maintained in confidence.

About DIVERSEcity

DIVERSEcity Community Resources Society is a registered charity devoted to helping newcomers. For 40 years we have focused on providing specialized services newcomers to find employment, learn English, find housing, deal with family challenges, work through mental health issues and access medical care. DIVERSEcity is a client-centred organization committed to quality and accountability. We value growth, respect, integrity and compassion. To learn more about DIVERSEcity visit us at

We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.


Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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