Job Posting 61465

Medical Office Assistant
Pacific Community Resources
Thompson & Okanagan, Keremeos
closed 7 days ago (Tue, 31 Mar)
part time  •  $21.40/hour – $24.32/hour, plus part-time benefit package
Ashnola at the Crossing - Keremeos (Job #8720 – 2006)

Regular Part-Time (21 hours/week) 


PCRS is a long-standing, award-winning not-for-profit that serves the most vulnerable people in the Province of B.C. We believe that helping the most marginalized individuals and families will raise the health and well-being of the communities we serve. Our vision is to see everyone thriving in strong, healthy communities, and our mission is to inspire healthy and inclusive communities through leadership and collaboration. We value advocacy, diversity and inclusion, empowerment, service excellence, stewardship, and well-being. We have been recognized for placing a high value on work-life balance. Our Employee Family Assistance Program has a full preventative health program including nutrition awareness, stress reduction, and tools to assist our staff with maintaining work-life balance. We take care of our people who take care of the people we serve.


Position Summary:

The Medical Office Assistant (MOA) works as part of a large multi-disciplinary team that provides treatment for substance use for youth (17-24) in a remote, residential setting. The team works within the strategic objectives of the Pacific Community Resources Society (PCRS) to ensure the provision of effective and efficient services to our participants.


The MOA will lead the in house medical program, provide support to physicians, and liaise with the Ashnola designated pharmacy, in the delivery of medical services to our participants.  The MOA will enjoy working with a youth population in a non-judgmental, trauma-informed manner.  The MOA will be adept at working with participants who may be agitated, anxious or angry.  The schedule is typically Tuesday to Thursday but may require occasional early evening or additional days as per operational demand.  


Primary Duties:  (partial list -full job description available on request)

  • Working with the manager and medical director will provide direction of the in-house delivery of medical support services
  • Develop a system to access patient information provincially; provide physicians with a summary of medical issues prior to the first appointment
  • Develop an internal database to gather client's statistics and medical care needs; and, or work with the PCRS QI department on the inclusion of medical information on agency-wide medical data tracking.
  • Book appointments with program physicians and psychiatrist via Telemedicine
  • Accompany youth into appointments and chart sessional notes in the electronic file
  • Provide updates to clinical and medical staff on the progress of physical health symptoms and treatments
  • Assess participant’s coverage for medical care and pharmacy coverage with Pharmacare, Plan C, Plan G, private insurance or self-pay. Make necessary applications for coverage through the relevant government agency
  • Provide oversight of the medical room and medications, including controlled substances, insuring medications are properly stored, counted, and inventory records kept and up to date, and staff are administering as per the Medication Procedure manual
  • Teaching participants about their medication us for when they are home
  • Orient new staff to the Medication Procedures in a positive coaching style
  • conduct annual competency testing using our in-house assessment
  • Perform referral functions including checking all information is complete, as per various clinics, sending out client questionnaires, and processing related paperwork
  • Other duties related to medical follow up, charting, and monitoring systems

Work Conditions:

MOA will be working with Youth in early recovery from substance abuse, who may have difficulties with emotional regulation, or other challenging behaviours or conditions.  Ability to maintain and calm, respectful and supportive demeanour is essential.   Hours will be daytime hours, however, there may be a requirement to work late occasionally, or additional days, so flexibility is required.


Academic and Job Experience Required:

  • Certification as a Medical Office Assistant and two years’ recent experience; or 5 years’ recent experience as an MOA.
  • Knowledge of medical terminology, and medical resources and how to access
  • Database experience: input and report generation
  • Demonstrated ability to operate office equipment, and proficient in MS Word, Excel, Outlook and navigating the Internet. Ability to type at 35 wpm
  • Demonstrated ability to think critically and respond to challenges in a proactive manner
  • High level of verbal, interpersonal, and written communication skills.
  • Experience creating and working within a culturally inclusive environment for staff, partners, and participants.
  • Discreet with excellent professional boundaries
  • Lived experience is an asset                                           

Basic Requirements:

  • Criminal Record Check including the vulnerable sector
  • Current Standard First Aid certificate
  • TB testing
  • Class 5 Driver’s License
  • Use of own vehicle may be required (Mileage is paid)
  • Driver’s abstract

 IMMEDIATE SUPERVISOR:   Manager, Ashnola at the Crossing

Salary Range:     $21.40/hour – $24.32/hour, plus part-time benefit package
Closing Date:     Open until filled

“PCRS fosters an environment that ensures a sense of belonging, dignity, and respect. We welcome applications from persons with diverse backgrounds and all abilities.”



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