Job Posting 62435

Programs and Resource Assistant
Multicultural Family Resource Society
Edmonton area, Family Support Office (13026 97 Street)
closed 8 days ago (Mon, 25 May)
full time  •  $40 950 per annum with benefits provided after completion of probation period

Hours of Work: 37.5 Hours / week that includes one evening/week and one weekend/month

Start date: As soon as possible

Work location: Family Support Office (13026 97 Street)


This position reports to the Manager, Family Support Office and has the opportunity supports the Family Support Office (FSO) team, and with programming for newcomer families in Edmonton.  The Assistant is part of the MFRS culture that is one that is productive, inclusive and supports mutual learning.  This is a dynamic position is a busy office and the Assistant would thrive on change, be open to learning new skills and different perspectives.

We are looking for a diverse and flexible skill set, grounded in MFRS principles, to complement our management and consulting teams.  We are a values-driven organization and we ground our work in MFRS principles, and complement each other and challenge each other in ways that help us realize our organizational values.

Our Principles:

Relational : A way of interaction with and within the community in which we take time to listen, care, connect and love to build mutual support hand in hand

Participant Driven: Participants identify what’s important to them, what they need, and what they want to achieve. Our programs meet participants where they’re at and support them in reaching their goals. 

Empowerment: Building community and working together to share space, opportunities, skills, and knowledge for mutual learning, self-determination and ultimate well-being

Culturally Responsive: Safe spaces to maintain a home culture and adapt to new connections and diversity; and developing a deeper understanding between cultures that are always changing

Our team mindset: we are a learning organization that sees “mistakes” or “missteps” as important learning opportunities and drivers for growth. As we learn, we keep in mind that we are accountable to each other and to the communities we serve.

This position will be part time and will become full time once the office opens to public and programming resumes.


  • Support the coordination of programs for families
  • Schedule facilitators and ensure they have the necessary materials and information for their workshops and programs
  • Ensure the logistics are planned that may include booking venues and transportation, decorating venue, arranging food, and communicating information to program attendees
  • Coordinate childcare for families when parents are attending programs
  • Research program resources to benefit the families such as facilitators and physical space for programs
  • Develop and maintain community resources that families could benefit from, make referrals to MCHB and other external resources as required
  • Research relevant information and provide support to post content on organization’s social media accounts
  • Greets visitors, answer questions, and identify needs
  • Answer, screen and forward telephone calls
  • Ensure all relevant data is collected from clients and enter and maintain database
  • Updates calendars of FSO team when required
  • Word processing, compiling and recording data, maintaining files, operate office equipment, sort mail, and other administrative duties


Behavioural competencies:

  • Openness to intercultural learning – the ability to manage biases and use curiosity to learn more about others while also learning about yourself and being open to feedback
  • Self-awareness – the ability to understand oneself and the impact that one’s perceptions and attitudes have on others
  • Collaborative - the ability to create inclusive spaces that value, build upon and recognize the diverse strengths and expertise of your colleagues
  • Focus on outcomes and plan/drive for results - maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders
  • Agility – function as a role model of how to effectively work though change and how to adapt your approach, even in times of uncertainty and ambiguity

Education: Preferred to have a minimum Diploma in Human Services, Administration, and Social Work or related work experience

Experience, Skills, and other requirements:

  • Minimum 3 years’ experience supporting community programs and administration
  • Minimum intermediate level skills in Microsoft Office and other computer programs
  • Working in a fast paced non profit environment
  • Experience in working in ways that align with MFRS principles
  • Extensive knowledge of existing community resources
  • Flexible and adaptable to varying work and change
  • Open to new experiences, learning new skills and different perspectives
  • Valid Driver’s License and access to a reliable vehicle
  • Working with immigrants and refugees is preferred
  • Fluent in English, and other languages would be an asset
  • Criminal Record Check and Child Welfare Intervention Record Check (findings are reviewed on a case by case basis)

We are an equal opportunity employer and are committed to increasing diversity in our workforce and inclusion in our organizational practices. We encourage candidates of all backgrounds and experiences to apply.

Deadline for submission is May 25, at 12:00 PM MST

Only those applicants who best demonstrate how they meet the qualifications outlined in the job posting will be contacted to advance to the next phase via e-mail or phone once the posting has closed.

The successful candidate may be required to provide several references and undergo a satisfactory criminal reference check prior to the commencement of employment. 

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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