SUPERVISOR (FULL-TIME TERM POSITION)
To support individuals with developmental disabilities to meet their potential and have full lives in an inclusive, supportive community.
The Residential Supervisor is responsible for direct support supervisory functions and contributes to the broader operational and/or organizational leadership. Key responsibilities include training, support and coaching for direct service staff and oversight on the health and well-being of individuals in service.
- Supervise team members at different levels and in different situations to ensure the effective and efficient implementation of day-to-day operations. This includes planning staff and/or service requirements, orientation/training, work assignments and setting priorities, reporting and documentation requirements and protocols, evaluation and ongoing coaching.
- Act as the team resource for policies, procedures, legislation and regulations, service protocols, budgets and funding arrangements, ethical codes and guidelines, and employee specific assignment arrangements. This includes being an “on-call” resource for emergency and off-hour coverage for individual and staff support.
- Act as the principal liaison between staff and management team, as well as between the team members and other support providers.
- Work together with other service providers on behalf of the individual to coordinate services.
- Lead assigned risk assessments and facilitate the development and documentation of person- centered plans, typically jointly with other direct service providers; and ensure that services delivered by one’s team fit with plans and supports of other service providers.
- Help develop and manage house scheduling, budgets and general operations. This includes following both financial and service terms and conditions within assigned contracts.
- Contribute to the development of funding and service proposals, as appropriate.
- Support engagement with the community to encourage and explore community options and connections; connect with other organizations, groups and agencies to expand both the paid options available and also the natural supports within the community.
- Responsible for a designated case load, supported by team members at different levels.
- Undertake special tasks, projects or assignments, including representing the organization on external committees.
- Communicate in a professional, timely, accurate, and respectful manner with individuals, families, guardians, staff, and community representatives.
- Work effectively in a team-oriented environment.
- Maintain clear and objective records, and complete required reports and other documentation.
- Demonstrated supervisory, leadership, team-building, and related skills and aptitudes, including strong coaching and mentoring skills, and the ability to use effective conflict resolution and mediation techniques.
- A Diploma (undergraduate degree preferred) in a relevant discipline, from a recognized institution, with at least 2 years of direct service experience at a Service Coordinator level or a combination of relevant education and experience.
- Well-developed observation and interpretive skills to support judgments about issue resolution and required actions. This includes the ability to identify observable changes in behavior and attitude, as well as provide advice and support to others as required.
- Well-developed and adaptable communication skills.
- Effective time and priority-management skills, and the ability to balance competing demands/priorities and deal with competing opinions.
- A positive attitude and belief that persons with disabilities have the right and responsibility to define and pursue their life choices, as well as pursue active participation and involvement in the community.
- An understanding of the opportunities and options available to persons with disabilities, mindful of cultural and ethnic diversity.
- A practical understanding of relevant policies, procedures, operational protocols, legislation, professional codes of ethics and guidelines, contract terms and conditions, and other practice guidelines.
- Well-developed computer and writing/reporting skills, basic internet search skills, and the use of basic financial/budget management spreadsheet, database, and analysis tools.
- The ability to demonstrate and support the development of basic living and other relevant personal and social skills.
- First Aid and CPR certification, plus additional training and experience to support specific individuals’ needs.
- A well-developed understanding of the broader range of community resources available to support the individual’s participation and inclusion.
- An understanding of basic marketing and sales techniques as they may apply in the development of community opportunities and options for individuals being served.
- The ability to work various shift schedules and in physically challenging situations, if required by the situation.
- The ability to participate in the Supervisor on-call rotation schedule.
- FT Term Position - June 2020 to October 2020
- Friday - Tuesday 2:00pm - 9:30pm (Over the course of each month 2 weekend day shifts will be required with 6am or 7am start times)
- Full-time Term position based on 37.5 hrs/week
- Valid Class 5 Driver's License
- Proof of 2M Liability Insurance
- Vulnerable Sector Security Clearance
- Ability to work some evenings and weekends as required
- Use of a personal vehicle is required for this position.
- Ability to participate in the Supervisor - on-call rotation schedule as required.