Harvest Project serves Metro-Vancouver’s North Shore, ‘extending a hand up’ to those in need. We provide assistance to vulnerable residents from Deep Cove in the east to Horseshoe Bay in the west. Our vision is to enlarge our work as a compassionate presence for North Shore residents, by North Shore residents. We’re working to help the North Shore become the most inclusive, healthy and diverse community in Canada.
Rent Bank: We are offering a no interest short term loan to qualifying low income clients of Harvest Project who are experiencing a temporary financial crisis affecting housing, risk of eviction or essential utility disconnection.
Financial Case Worker, Rent Bank
Reporting to the Executive Director and in collaboration staff, the Financial Case Worker, Rent Bank is responsible for the successful delivery of the Rent Bank Support Program serving Client Care. With a passion for advocacy, networking, finding creative solutions, and accomplishing successful outcomes, you have excellent relational skills and a heart for helping those in need.
The Financial Case Worker manages and fulfills the full rent bank program process including: promoting, networking and advocacy; performing all tasks related to the application and client supports; advising, pre-qualifying, and coordinating loans or communicating declines; developing specific reports, statistics and other requirements within set timelines. The role provides basic budgeting coaching for clients.
Rent Bank and Client Care
- Respond to all enquiries for financial support and follow up with individuals to explain the program, provide pre-assessment forms, and support applicants one-on-one through the application process.
- Review Loan Application packages and follow up with applicant/s, landlords, employers, and others.
- Provide scheduled reports to the Loan Committee
- Meet with successful applicants to distribute the loan and determine loan repayment terms.
- Communicate declines to clients in a respectful manner, offering suggestions as appropriate to support their resilience.
- Process payment deferments and pursuing delinquent borrowers, as needed.
- Maintain program statistics and reports, and work collaboratively with a Rent Bank evaluation team.
- Provide financial and budgeting coaching for Client Care clients.
Advocacy and Resource Management
- Interact, collaborate, and source/provide information with staff, clients, volunteers, the general public, and develop strong networking partnerships in the community.
- Liaise with relevant organizations and authorities including the Rent Bank coalition, the Ministry of Social Development & Poverty Reduction, VanCity financial advisors to coordinate services.
- Collaborate with the Development Office, to explore different funding opportunities through direct asks to developers, donors, private companies, and other relevant agencies.
- Provide appropriate referrals to other services in the community – financial, legal, housing, and health/nutritional supports.
- Attend relevant meetings, labs, and conferences with a direct focus on housing issues.
Education and Experience
Degree from a recognized post-secondary institution in Social Work, Human Services, Health Sciences, or related programs or, a relevant two year diploma. A minimum of 3 years relevant experience including working with a diverse population, including vulnerable and marginalized adults. Assets include experience in a non-profit organization, and training and skills in conflict management and crisis intervention.
Skills and Abilities
- Strong relational competence to interact in a positive, professional, and personable manner with a diverse client population, staff, volunteers, and the general public.
- Sound knowledge of North Shore resources, with proven skills in building new relationships,
- Strong coaching skills, with the ability to handle emotional or difficult situations and respond non-judgementally and compassionately, yet assertively.
- Ability to function effectively, with calm and ease, in difficult and/or crisis situations.
- Strong communication skills (oral and written): able to listen attentively, communicate with care, hold others accountable, and deliver information in a kind, clear and respectful manner.
- Solid computer proficiency with MS Office; Excel – creating worksheets, formulas, and compiling detailed financial summaries; maintaining accurate database; running reports.
- Excellent time management and organizational skills to coordinate and fulfill weekly schedules and meet program requirements within scheduled timelines.
- Strong ability to represent and model Harvest Project’s values through all actions and behaviours
- Sound financial literacy covering budgeting, loans, and basic financial planning.
- Sound ability to liaise with banks and credit unions and discuss financial discussions.
- At times this role may come into contact with clients in crisis situations.
- Clearance of a criminal record check and vulnerable sector search is required.