The Burnaby Neighbourhood House is a volunteer driven community based social service agency that provides programs and services in response to identified community needs. This coordinator position requires a positive, enthusiastic individual who will provide leadership in the front reception to create a welcoming and inclusive environment and will provide overall coordination of office and building logistics.
Duties and Responsibilities
- Promote Neighbourhood House program philosophy by ensuring programs have the opportunities to interconnect and achieve client integration across program areas.
- Oversee the front reception including phone, hospitality service, and resource and referral services and welcoming place.
- Ensures and coordinates reception coverage for all the hours that the neighbourhood house is open.
- Manages and supports office volunteers and work placement positions.
- Receipting of cash and cheques
- Oversees building security – staff orientation to alarm system; FOB assignments and elevator programming.
- Oversees office/building purchasing
- Oversees equipment booking and safe storage
- Liaises with facilities coordinator/custodian and external contractors to arrange repairs and manages service agreements.
- Oversees space use bookings managing rental agreements and payment systems with the administration team.
- Provides IT support, in consultation with IT Provider, and ensures computer system is up to date
- Maintains the Membership database and issuing membership card
- Oversees communications with membership and staff throughout the organization.
- Creates a seasonal program guide
- Prepare board packages for monthly meetings, arranging snacks and room booking
- Provide admin support to management staff where necessary
- Incoming and outgoing mail
- Attends Staff meetings and takes minutes
- Degree or diploma in business administration or equivalent work/education experience
- Excellent cross cultural communication and interpersonal skills.
- Experience working with and providing support to volunteers.
- Knowledge and awareness of issues surrounding diversity and multiculturalism. Second language (an asset)
- Excellent computer IT knowledge and proficiency with excel, access, publishing and Miscoscoft programs.
- Excellent organizational skills and multi-tasking skills
- Ability to work in a busy and interruptive work environment.
- Excellent problem solving skills and de-escalation skills.
- Ability to work independently and as part of a team.
- Experience working in a community based organization an asset.
- First Aid certification
- Sense of humor (an asset)
Hours of Work:
35 Hours per week – Monday to Friday with occasional evening shifts
Position starts: June 8th 2020
Starting Pay Range: $20.74/ hour - $22.66 with benefits after 3 months.
3% matching group RSP after one year
Accountability: This position reports to the South House Program Director