REPORTS TO: Senior Administrator
HOURS: Monday-Friday, 8:30AM-5:00PM, 37.5 hours/week
JOB ID: 20-028BSCS
Connecting children and families through shared humanity.
The Ubuntu CSD (Collaborative Service Delivery) Program, is an innovative approach to child and family support which leverages a network of partner agencies and Children’s Services to create customized support for children, youth, and families in North East Edmonton.
Ubuntu offers a continuum of culturally aligned, community-based, family and child centered services. Collectively, with Boyle Street as the lead agency, Ubuntu is one point of access to a streamlined set of services that leverages the expertise of five networks to meet the needs of our families, children, and youth. Entitled the C5 (Collaborative Five) – Ubuntu works collaboratively with Boyle Street Community Services, Bent Arrow Traditional Healing Society, Edmonton Mennonite Centre for Newcomers, Norwood Child and Family Resource Centre, and Terra Centre for Teen Parents.
This position is based out of the C5’s North East Hub – 14023 Victoria Trail.
The Administrative Assistant provides timely and accurate contact to visitors to the Ubuntu Children & Families Program. As one of the first individuals that visitors and families meet at the Center, the Administrative Assistant models the values of the agency through a friendly, compassionate, and professional manner.
KEY AREAS OF RESPONSIBILITY:
- Acts as a first point of contact at Ubuntu Program, greets visitors and answers basic inquiries about the Centre, services, and/or refer questions to the appropriate staff
- Answer and direct incoming calls during office hours, taking messages, screen calls and refer inquires to appropriate agency staff
- Present a calm, friendly, and professional manner with visitors and callers and request assistance to deal with non-routine or crisis situations
- Ensure that families and visitors alike feel comfortable and respected
- Build positive relationships with children, families, and community partners.
- Monitoring and tracking intake referrals from North East/Clareview Children’s Services
- Take a leading role in the presentation of the office and taking steps to ensure the consistent cleanliness, functioning, and appropriateness of the space
- Opening and closing of the Centre daily
- Partnering with the Senior Administrator for operational duties and tasks
- Maintains and orders sufficient office supplies to ensure efficient operation by the agency
- Assist with building security through the appropriate documentation and maintenance of accurate records of keys and access codes provided to staff and partners
- Process and distribute incoming and outgoing mail
- Provide internal and external room bookings for Ubuntu/BSCS related activities to staff and partners in order to ensure efficient and orderly utilization
- Ensure that rooms are set up to accommodate bookings (tidy, water available, etc.)
- Support wellness activities for staff and partners
- Partners with C5 staff to ensure visitors of the Northeast Hub feel welcome and safe
- Monitor drop-in counselling registration & ensure the registration form is accurate and up to date.
- Arrange staff meetings, including the presenter and ensure we have equipment/supplies for the presentation
- Other duties as required
Education: High School Diploma plus 2 years related work experience; candidates with post-secondary education or certification in Office Administration is an asset
Skills, Abilities, and Attitudes:
- Great attention to detail and excellent organizational skills and ability to multi-task
- Able to work in a stressful environment and deal with difficult, sometimes distressed clients, including adults, children and youth
- Experience and comfort working with people from all walks of life
- Is self-motivated and has the ability to work independently
- Works with initiative, commitment and enthusiasm
- Ability to maintain discretion and maintain confidentiality
- Proven ability to work in a respectful and client-centered manner
- Proficient knowledge of Microsoft Office products and business equipment
- High degree of flexibility, and leadership skills
- Knowledge of and experience working with community resources in North East Edmonton
- Valid driver’s license and reliable vehicle
- Criminal Record Check, Child Welfare Information System check, and Drivers Abstract completed within 6 months is required by start date (Note: Processing times may take several weeks to complete these checks)
Closing Date: June 5, 2020
Interviews will take place on June 17 and June 19, 2020.
Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently-abled, and LGBTQ2S+ communities.