Job Posting 63169

Corporate Receptionsist
BC Housing
Vancouver & Lower Mainland
closed 11 days ago (Mon, 3 Aug)
full time

Corporate Receptionist

Job ID:  3473

Regular Full-Time

Location:  Burnaby, BC

 

CORPORATE RECEPTIONIST

POSITION SUMMARY:

Reporting to the Manager Business Support Services, the Corporate Receptionist is responsible for providing professional front-line reception and customer service for the Home Office. The incumbent ensures all callers and visitors receive a positive first impression of BC Housing and are treated with respect and discretion. The position receives important calls for the Chief Executive Officer and members of the Executive, including calls from Board members, the Minister, Deputy Minister and MLAs, and takes detailed and confidential messages, ensuring a seamless transition when Executive Assistants are unavailable. The position performs a variety of administrative duties, maintains databases and records, and ensures positive relationships with the executive and staff, members of the Board, senior government officials, and clients, vendors and suppliers. The incumbent trains relief Receptionists and monitors their work while on reception.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

  • High school graduation plus completion of a number of post-secondary courses in a relevant field such as office administration or other relevant discipline.
  • Minimum three years experience providing professional corporate reception services, including operating switchboard equipment, in a high-volume reception environment.
  • Knowledge of Cisco switchboard equipment is an asset.
  • Or an equivalent combination of education, training, and experience acceptable to the employer.

 KNOWLEDGE, SKILLS AND ABILITIES: 

  • Considerable knowledge of the organization’s mandate, structure, policies and programs, and general knowledge of the mandate and programs of the Ministry and other relevant public and private sector organizations
  • Sound working knowledge of the policies, practices and processes associated with the provision of reception services
  • Sound working knowledge of switchboard equipment, preferably VoIP
  • Strong knowledge of the English language, including grammar, spelling and punctuation, and ability to speak in a clear and professional manner
  • Proficient in the use of MS Office Applications (Word, Excel, PowerPoint, Outlook)
  • Strong communication, interpersonal and customer service skills
  • Strong organizational, task prioritization, and time management skills
  • Ability to constantly convey a positive image of the organization and effectively and efficiently respond to telephone calls, in-person visitors and staff enquiries, often all at the same time
  • Ability to build and maintain positive relationships with the CEO, executive and staff of the Commission, members of the Board, and the Minister, Deputy Minister and MLAs
  • Ability to resolve in a positive way with conflict and confrontational situations using judgment, diplomacy and tact
  • Ability to effectively handle all kinds of situations, including emergencies, with maturity and self confidence
  • Ability to multitask and meet deadlines, while responding to numerous diverse and shifting challenges without compromising the quality of the work
  • Ability to work independently with limited supervision
  • Ability to maintain confidentiality of information and exercise discretion and independent judgment
  • Ability to train other staff on reception services and procedures

 

How to Apply:

Please review the attached job description for a complete list of duties, qualifications and competencies.  To be considered for this competition, applicants must submit a cover letter and resume clearly identifying how they meet the qualifications necessary for this position.  This information will be used as part of the selection process.

Your cover letter and resume should be submitted as one document in your profile when applying for this position. Please add your cover letter to your resume and submit both documents as your resume.

 

Please review the Job Description prior to applying

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As part of the application process, you will be prompted to fill out a questionnaire which must be completed in order for your application to be considered. Please allot up to 5 minutes to fill it out after submitting your resume and cover letter as one single document.

Only applications submitted using the Online Recruitment System at www.bchousing.org/careers will be accepted

If you are passionate about what you do and want to use your expertise to engage in a meaningful and challenging work, please apply to join our team today at www.bchousing.org/careers

At BC Housing, we're committed to providing a healthy, safe and inclusive workplace where respect and diversity are recognized assets. We welcome applications from women, visible minorities, Indigenous Peoples, individuals with disabilities, persons of any sexual orientation or gender identity, and all people committed to meaningful work that makes a difference.  If you require accommodations at any point during the application and hiring process, please contact .

We didn’t become one of BC’s Top Employers and one of Canada’s Greenest Employers without a lot of thought, care and consideration for our team and environment. Our supportive and collaborative workplace balances engaging and challenging work with personal development and wellness initiatives.

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