Job Posting 63299

Virtual Success Coach
Canadian Council for Youth Prosperity
Toronto Metro area
closed 10 days ago (Sun, 5 Jul)
full time - term / contract

The Canadian Council for Youth Prosperity (CCYP) is a national, cross-sector collaboration that drives coordination and boosts the infrastructure that supports the youth workforce development ecosystem in Canada. We seek to enhance the practice of youth workforce development by developing and investing in its talent pool. We partner to reduce the impact of trauma on the employability of young people and the rates by which youth experience traumatic experiences in various sectors. We drive collaborations aimed at easing employer and job seeker navigation through the ecosystem.

Our client is looking to hire a Virtual Success Coach on a contract basis starting July 2020 to February 2021.


Position Summary

The incumbent will support youth from across Canada participating in CCYPs national youth workforce development initiatives. All interactions will take place virtually and the candidate will be working from their home location. The Virtual Success Coach will provide support in the form of individual and group-based sessions with a particular focus on virtual work skills (the ability to proactively manage media-based interactions, to establish communication norms, to build social rapport with colleagues, to demonstrate cooperation). The incumbent provides the support necessary to ensure participants’ experiences are meaningful, developmental, and successful. Services will be provided via video and teleconference.



  • Assist individuals to identify goals and priorities and supporting them to develop case management plans using a strength-based approach with the goal of supporting employment opportunities for skill development
  • Work with individuals to establish positive working relationships in the workplace
  • Assist individuals with meeting job performance requirements
  • Facilitate individual and group skill building/coaching sessions
  • Facilitate workplace preparation and essential skills workshops online that include (but not limited to) career planning, employer expectations, workplace empowerment and advancement, and gender-sensitivity training
  • Support program participants with specialized needs and assist them to navigate their employment transitions and address their barriers in achieving their career aspirations
  • Consistently model appropriate work experience skills and hold participants to the same expectation
  • Liaise with partners to develop and support clients through the training and placements
  • Work with partners and teams to develop and support job retention strategies both from an employer and client perspective
  • Provide service for youth regardless of location by creating and maintaining an atmosphere that is welcoming, understanding, communicative and supportive of youth
  • Maintain positive professional relationships and communication links with initiative partners and associated stakeholders
  • Participate in the distribution, collection, and analysis of program data and other evaluation and tracking procedures



  • Demonstrated ability to work remotely
  • Excellent employment counselling and facilitation skills
  • Excellent verbal, written, communication and customer service skills
  • Excellent teamwork and positive attitude towards change
  • Strong problem-solving skills and organizational skills
  • Ability to think ‘outside the box’, where creativity is used to problem solve and provide motivational concepts while maintaining the integrity of the initiative and organization
  • Self-directed and results-oriented; able to work in a performance-based system with a proven track record and dedication to meeting targets and deadlines
  • Knowledge and understanding of the target groups, labour market information and resources supporting youth workforce development across Canada
  • Ability to establish and sustain a solid working relationship with employers and participants through a commitment of delivering a high level of customer service at all times
  • Excellent communication, negotiation, interpersonal, written communication, and time management skills with great attention to detail



  • Post-Secondary degree in social work and/or credentials as a Social Worker, Community (Support) Worker, Career Counsellor or other related fields required
  • Experience providing wrap-around supports, job coaching and counselling for vulnerable youth
  • Experience working with vulnerable youth and unemployed people who may have faced long-term unemployment, knowledge of disabilities, accommodation issues, supports and interventions
  • Experience delivering classroom and online training is required
  • Well-versed in use of MS Office and Project Management tools/software (i.e. Click Up)

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