Job Posting 63701

Officer-Emergency Operations Centre (EOC)
Canadian Red Cross
Ottawa area, Ottawa
closed 3 days ago (Tue, 4 Aug)
full time - term / contract


The Canadian Red Cross is looking for a Officer-Emergency Operations Centre (EOC).


The Canadian Red Cross responds to emergencies across Canada and around the world. We have a commitment to deploying the right resources, at the right time to help the most vulnerable people, wherever they are. Our Emergency Operations Centre (EOC) is at the heart of the information needed at a moment’s notice when we are responding to emergencies. We rely on our EOC to make sure our people have reliable tools for communicating and have the information they need to make timely and informed decisions.


We’re looking for someone who thrives in a demanding, fast-paced environment; someone who has a track record of ensuring reliability in telecommunications systems; someone who’s not afraid to push the envelope in providing solutions; has advised and implemented information management and technology solutions in supporting emergencies; someone who is able to use business intelligence software and present data to various audiences.


Who you are:

  • You have exceptional communication skills to share information to a variety of audiences using a range of new and reliable tools
  • You possess strong initiative and willingness to improve operational efficiency in a flexible and changing environment
  • You have an innovative approach to solutions, bringing in the best ideas from inside and outside the Red Cross
  • You are looking for an opportunity to apply your innovation, information management and technology skills in a role that has real meaning and impacts lives



You will enjoy:

Culture: an organization that is guided by our fundamental principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality

Opportunity: to work with the best and brightest in the non-profit field, in an environment that promotes continuous learning, creativity and collaboration

Employee Benefits: achieve a work/life balance for you and your new team with competitive vacation time, generous personal days and flexible work arrangements

Meaningful Work: contribute towards the mandate of the Global Health: Provide strategic direction in health for support to and implementation of health activities at the international and domestic levels.



In this role you will:


This is an exciting, demanding and rewarding opportunity to do some of the following (though not limited to):

  • Support emergency operations
  • Prepare and manage key emergency IM visualization tools and data sets for operations and projects/programs
  • Collaborate with teams and projects that are changing the way we do business, and
  • Evolve and optimize emergency operations in a dynamic organization



We’re looking for:


  • Minimum post-secondary education in a relevant discipline from a recognized academic institution
  • 3-5 years of related work experience in emergency operations or IT operational support
  • Skills development and facilitation experience in an adult-learning environment
  • Technical skills (DAX, SQL, Python, R, PowerQuery, Macros), software/systems (PowerBI, SQL databases, NVivo, Tableau, Microsoft Dynamix AX, Microsoft Suite including Teams and SharePoint.)
  • Knowledge of telecommunications products and services, software and applications related to emergency operations centre.
  • Knowledge of business intelligence tools.
  • High level of proficiency and accuracy in Microsoft office suite.
  • Strong oral and written communication skills.
  • Accuracy in collecting, storing, and retrieving information is essential.
  • Ability to synthesize large amounts of complex data and communicate it in a coherent and concise way.
  • Ability to effectively develop strong cross-functional working relationships, evidenced by a track record of teamwork and collegiality, building relationships within and beyond emergency management.
  • Ability to work effectively in a fast paced and changing environment with multiple conflicting demands.
  • Committed to the Principles of the Red Cross Red Crescent Movement.
  • Exceptional communication skills to share information to a variety of audiences using a range of new and reliable tools.
  • Strong initiative and willingness to improve operational efficiency in a flexible and changing environment.
  • Innovative approach to solutions, bringing in the best ideas from inside and outside the Red Cross.
  • Resilience and adaptability to changing circumstances and an evolving environment.
  • Commitment to gender equality and social inclusion.



Working Conditions


  • Most of the work is performed in a clean and comfortable environment.
  • May include long to moderate hours sitting and using computers and office equipment.
  • May be required to some light lifting of supplies and materials from time to time up to 20kg (or another weight).
  • Ability to work non-traditional hours on short notice.
  • Ability to work in stressful and often ambiguous conditions.
  • This position may require domestic or overseas travel to attend conferences, workshops and meetings as required.
  • Must be able to be Medical Cleared for travel in accordance with established CRC Medical criteria in positions where travel will be required.
  • Successfully complete a Canadian criminal record reference check and vulnerable sector check.



How to apply


Please submit your application and cover letter on the Canadian Red Cross Online Career Website. 


The Canadian Red Cross is committed to gender equality and social inclusion in our workplace. All qualified applications will receive consideration without regard to sex, gender identity, gender expression, sexual orientation, race, ethnic origin, color, religion, nationality, disability, age, or any other characteristic protected by applicable law. We encourage all qualified persons to apply particularly Indigenous peoples, persons with disabilities, ethnic minorities, visible minorities, and others who share our values and contribute to fostering an inclusive and diverse workplace.


Please notify us as soon as possible of any adaptive measures you might require at any stage of the recruitment process.


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