Job Posting – Intake Family Services Worker (Full-time)
Position Details: 1.0 FTE, and 1.0 PTE, Permanent
Closing Date: Open until a suitable candidate is found
Are you passionate about seeing a community where no child is at risk? Bring that passion to Kids Kottage Foundation!
We are looking for hard-working team members, who embrace compassion, believe in inclusivity, innovation, demonstrate courage, respect and accountability, and believe in the power of community.
Every year, 1,200 children stay at Kids Kottage. Kids Kottage Foundation aims to make a difference, not only today, for children and their support systems, but also for tomorrow, by promoting social change in our current complex world.
This vision is bold;
● Reduce the long term effects of toxic stress and adverse childhood experiences
● Crisis intervention, early intervention and prevention for the most vulnerable members of our community infants and children
● A community where every infant and child is safe
Our mission is to empower those accessing our services via community network of support. Our goal is to be here for those familial systems before intensive intervention is required. Kids Kottage Foundation achieves this by delivering transformational services for those waging war against trauma, poverty, violence and adversity. Strategic priorities drive our organization as we continue to push for change.
The role of the Intake Family Support Worker is to provide over the phone support to those familial and/or caregivers whose children may or may not require an admission and are seeking help to keep their children safe. This person will provide support through the admission interview. Trauma informed Intake staff work with the caregiver to develop goals specific to their needs in order to solve or mitigate the immediate crisis or distress, and manage the intake and discharge of children when they are admitted into the Kottage. This position is full-time consisting of a 10 hour shift 8:00 am-6:00 pm.
• Taking crisis calls from parents; offer supportive and non-judgmental assistance to all families.
• Over the phone, interviewing the parent in an empathetic and supportive manner to assess:
o need for service and current crisis information
o family’s strengths and risk factors present
o children’s health, socialization, development, and special needs
o community and family supports available
o parent’s ability to cope with the crisis, and priority of need
• Completing admissions and discharges with families, providing supportive, educational intervention to promote family growth and change using brief solution-focused strategies, crisis intervention skills, motivational interviewing and family goal setting.
• Share Intake information and serve as liaison between Intake and the relevant Program Manager and staff teams for the Crisis Nursery.
• Manages timely and effective intakes and discharges of infants and children
• Answers crisis phone line and maintains a record of all incoming calls and inquiries
• Prioritize and triage incoming calls
• Demonstrate application of accurate, concise required documentation for intake, discharge and continuous quality improvement
• Encourages each caregiver to engage in Follow-Up. Notifies Follow-Up worker of all admissions and discharges
• Degree or diploma in Social Work or related Human Services field, or related education.
• Minimum 2 years related experience providing trauma informed care using strength-based, harm reduction techniques while caring for infants and children.
• Experience working with or knowledge of Indigenous communities and culture will be considered an asset
• Self-directed, organized and able to multitask well
• Strong communication and client interview skills
• Experience with family crisis support and brief solution-focused approach
KNOWLEDGE, SKILLS AND ABILITIES
• Ability to flexible hours and work occasional weekends to meet the performance objectives of the job description and program needs
• Ability to write concise reports and correspondence using grammatically correct English
• Working knowledge of Microsoft Word, Excel, PowerPoint, Google Suite and other field related software
• Skilled in facilitating learning groups of various client related groups
• Ability to give clear instruction
• Ability to think in strength-based perspective
• Daily documentation, quantitative and qualitative, data collection and reporting. Including Wellbeing Wheel and Wellbeing Indicators, the Family Assessment form, ASQ3, Circle of Security, ACES to PACES, Family Violence, and Foundation of the Caregiver, LookSee, Trauma Informed Care, The Brain Story and Family ECO map.
• Excellent time management skills
• Build strong rapport with all colleagues, volunteers and caregivers including those from diverse cultures
• Has familiarity with the developmental needs of infants and children up to ten years old
• Has the ability to lift and carry infants and small children
• Maintains current certification in mandatory training
CONDITIONS OF EMPLOYMENT
• Ability to obtain an RCMP enhanced security clearance
• Satisfactory Vulnerable Sector check
An excellent compensation and benefits package awaits the successful candidate.
HOW TO APPLY
Please email your resume to D
Only successful candidates for the position will be contacted. We thank you for taking an interest in our organization.
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