Job Posting 64603

Shelter Frontline Worker (Program Assistant)
WISH Drop-In Centre Society
Vancouver & Lower Mainland, Vancouver, 340 Alexander Street
closes in 16 days (Sat, 10 Oct)
casual / on-call  •  $20.52/hour

Job Posting  

SHELTER Program Assistant (PA) 



WISH Drop-In Centre Society is currently looking for new Program Assistant to work in the WISH’s first-ever Shelter program. Reporting to the incoming Shelter Supervisor and Manager, the Shelter Program Assistant facilitates the safe and healthy functioning of the 24/7, 24-bed temporary, emergency Shelter (to be operational in the end of September-Early October 2020). This is a temporary, one-year position that is contingent upon available funding. A minimum of two (2) program assistants will be on the premises at all times (on every shift). 


Women with lived expertise in sex work, Indigenous women, Black women, women of colour, trans women, and members of other equity-seeking groups, are particularly encouraged to apply. 


WISH Drop-in Centre Society is a women-only (cis and trans) staffed organization and space.  


Grid Level: 10 (Starting wage at $20.52/hour) 


Job Summary: 

The Shelter Program Assistant will build relationships with participants, maintain the cleanliness of the space, and deliver basic needs and services to participants. The Program Assistant represents the guiding principles of WISH by ensuring that each participant is treated with acceptance, caring, dignity and respect, in a non-judgemental manner. The Shelter is a low barrier space for women (trans inclusive) who are street-based sex workers, therefore the Program Assistant will work as a team to support the women within a trauma informed, harm reductive, participant centred approach. 


Duties (overview): 

  • You will provide basic needs services and support to up to 20 shelter participants who are street-based sex workers to ensure their access to safe shelter, food, showers, first aid supplies, harm reduction supplies, clothing/toiletries/makeup donations and other WISH programming.  
  • You will work as a team player with shift mates to make collective decisions (including ban recommendations), for the benefit and safety of participants, coworkers, and volunteers in the space. 
  • You will provide emotional support to participants who have experienced a ‘bad date’ through active listening, debriefing, validating participants’ emotions, and assisting with Bad Date Reports. 
  • You will perform necessary domestic duties (i.e. dishes, laundry, cleaning, sweeping, and mopping etc.) to the extent that it is required throughout all shifts.  
  • You will conduct participant intake to ensure participants fit the WISH mandate and work one-on-one with participants to determine their needs. 
  • You will work one-on-one to assess participants’ need for other services and recommend appropriate services to them.   
  • You will actively participate in staff meetings and communicating with Shelter leadership in a constructive way to best support participants and maintain the safety of the space. 

Location: 340, Alexander Street on the 2nd floor (next to the Drop-In, entrance via the back lot 


Scheduling: For the purposes of scheduling (monthly schedule), casual employees must provide availability for:  

  • One weekend (both Saturday and Sunday) per month;
  • 4 shifts per week (including 2 overnights); and  
  • Casual employees must specify the maximum number of shifts they are willing to work per week within this required availability. 


The regular daily scheduled hours shall be 8 hours, inclusive of a paid meal break. Here are the shifts available: day, evening, and overnight shifts. The days and hours of work will be determined in the next few weeks. 



  • Certificate in a related human / social service field (asset). 
  • Possess an understanding of the needs and challenges of women involved in street level sex work in Vancouver. 
  • Knowledge and understanding of Indigenous peoples and the legacy of colonization, the Residential school system, the 60’s Scoop, and lasting cyclical trauma. 
  • Knowledge of the Downtown Eastside community and its services as well as issues in Sex Work legislation and policy. 
  • Knowledge of gender diversity and trans-inclusivity. 


Training and experience: 

  • 1 year working in front line social services in the Downtown Eastside or similar community. 
  • Or an equivalent combination of education, training, experience, and lived experience. 


Additional requirements:  

  • Maintain a commitment to providing a healthy and safe space for women (trans inclusive) in the street-based sex industry. 
  • Maintain healthy workplace boundaries. 
  • Be able to stand for extended periods of time, carry out cleaning duties, and safely carry up to 20lbs when required while transporting supplies and/or donations.  
  • Possess a demonstrated ability to support vulnerable women compassionately and non- judgmentally while maintaining strong personal boundaries. 
  • Ability to respond to emergencies and proven experience in crisis de-escalation techniques. 
  • Excellent benefits package including employee insurance (medical, dental, life, accident and long-term disability, MSP) following the completion of the probation period and regularly working at least 20 hours per week. This position does not require travel or the use of a vehicle.  
  • We offer a fast-paced, team-based culture in a location that is close to transit. 
  • WISH is a dynamic organization where opportunities for upward mobility are often presented. 


Please submit a cover letter and resume to the WISH Human Resources Manager at: 



We thank everyone for their application, but only those who have been shortlisted for an interview will be contacted.  

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