Job Posting 64618

WISH Client Service Worker
The Salvation Army Community Services Calgary
Calgary area
closes in 6 days (Fri, 2 Oct)
full time - term / contract

Location: Calgary – Killarney

Position Type: Temporary Full-time

Competition #: WISH030920TEMP

For more than 130 years, The Salvation Army has had the privilege of serving vulnerable people in communities across Canada. Last year, we helped over 1.7 million people. The Salvation Army not only provides the necessities of life such as food, clothing and shelter, but our programs address needs such as addictions, language barriers, loneliness, unemployment and family challenges. Our services continually adapt to meet emerging needs.

At work in more than 400 communities across the country, The Salvation Army has grown to become one of Canada’s largest non-governmental providers of social services. An organization that has people at the core of its mission, they have taken unprecedented measures during COVID-19—altered their programs and service delivery—to ensure that those who rely on them for help, stay healthy and safe.

Mission and Core Values

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Our values underpin all that we do:

Hope: We give hope through the power of the gospel of Jesus Christ.

Service: We reach out to support others without discrimination.

Dignity: We respect and value each other, recognizing everyone’s worth.

Stewardship: We responsibly manage the resources entrusted to us.

Position Summary

Reporting to the Women’s Residential Services Manager, the Client Service Worker provides client-centered support to women in a small 12 bed residential setting know as our Women’s Integrated Supportive Housing (WISH) Program. We are seeking candidates with a proven customer service approach and solid references to support their compassion toward people. We require people who enjoy serving others and who can maintain their composure when situations escalate.

We are seeking people who have a passion for helping others, despite the pandemic,

and that are available to start immediately.

Hours/Schedule

This position is a temporary position with an anticipated end date of April 6, 2021. It is 40 hours per week Tuesday to Saturday from 3:00 PM to 11:30 PM.

Key Responsibilities

Provide entry to, and answer inquiries from, residents and visitors in a pleasant and courteous manner, while ensuring authorized people enter the building.

Conduct respectful client intake interviews, ensuring information is accurate, complete and documented, at the same time ensuring that residents receive and understand the expectations of them.

Answer phone, respond to inquiries, take messages, and forwards messages to staff and residents.

Accurately record pertinent information in the client database, logbooks, communication books and prepare occurrence reports, as required

Complete program documentation including meal lists, end of stay notices, rental receipts, contracts, incident reports, and other reports, as required

Store, record, and provide residents their medication and gear, following all policies and procedures.

Perform light housekeeping duties to keep the work area tidy, clean and sanitized.

Provide supplies and assistance to residents as needed, as well as receive concerns and providing avenues for resolution.

Communicate with co-workers during shift change

Coordinate client care relating to the safety and se

Pack up and store resident gear/belongs, as well as dispose of gear left behind

Perform attendant duties in the public laundromat, do laundry, and perform light housekeeping duties in the laundromat

May assist with pandemic public health measure such as screening residents and others entering the building.

Perform other related activities asked of by the manager and/or team leader on duty.

Required Competencies

Post-secondary courses in social work or another human services field.

Emergency First Aid/CPR is required (May be obtain within two months of hire.)

Proficient in computer use, including Microsoft Office and database(s).

At least one year of previous experience performing similar work and/or working with a vulnerable client population.

Experience in case management.

Able to establish positive relationships with other community providers and health care professionals to collaborative support resident needs.

Able to work with a diverse population including those experiencing strong emotions, distress, trauma and fear.

Energetic and able to work calmly, under pressure, in a fast-paced front-line environment.

High morals, ethics and integrity.

Proof of registration with ACSW if you have a Social Work diploma or degree.

Please apply by emailing resume and include the Competition # of the position for which you are applying in the subject line.

In accordance with The Salvation Army policy and legislated requirements, employment is conditional upon the verification of credentials and completion of a background check that includes a Police Information Check and Child Intervention Check.

The Salvation Army will accommodate candidates as required under applicable Human Rights Legislation. If you require a disability related accommodation during this process, please inform us of your requirements.

View our website to learn more about this and other programs we offer: www.salvationarmycalgary.org/residential.html

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