RESEARCH PROJECT FACILITATOR
Permanent Full Time (35 hours per week)
WorkBC Employment Services
Multiple Locations (Whalley, Guildford, Newton)
The Research Project Facilitator is responsible for assisting WorkBC job seekers to gain essential skills in order to make progress in their journey to sustained employment. Facilitator will work closely with WorkBC Management Teams and WorkBC Case Managers to recruit and assess eligible participants; collaborate with Project research partners meet project objectives and outcomes. The Facilitator will coordinate all aspects of an Essential Skills Research Training Project, provide a positive, professional learning environment that fosters a client centered approach and assists in the achievement of goals specified by Options Community Services (OCS).
KEY DUTIES AND RESPONSIBILITIES
Collaborate with Project Partners to meet project objectives and outcomes as outlined in Contract Agreement; coordinate Project (group and one-on-one) activities that adhere to set schedules/timelines
Participate in train-the-trainer sessions facilitated by Project Partners that inform Project delivery
Administer skills assessment tools as well as manage logistics of both in-person and online delivery of essential skills training in accordance to Project curriculum and guidelines
Work closely with WorkBC Management teams to promote Project; and with WorkBC Case Managers to recruit and assess eligible clients in order to meet Project targets
Liaise with WorkBC Case Managers regarding client progress on an ongoing basis; ensure that relevant information is included in client Action Plan and entered in ICM database
Facilitate train-the-trainer sessions for WorkBC Facilitators to better understand and better utilize essential skills training in their respective training curriculum
Participate in Project conference calls with Project Partners as required (troubleshooting and/or sharing of information, insights, lessons learned)
Complete Project reports as required, including recruitment activities and update participant enrollment targets quarterly
Manage Project related administrative tasks as well as submit monthly invoices for enrollment and completion fees to Project Partner
Participate in assigned meetings for the purpose of sharing information, coordinating service development and delivery and/or organizational development
Work collaboratively as a member of the OCS WorkBC team to achieve performance measures and overall WorkBC Program outcomes
Education, Training, and Experience:
Career Development Practitioner Certificate from an accredited college or equivalent combination of education and experience within the employment field
Good understanding of Essential Skills and experience delivering Essential Skills training; soft skills and hard skills curriculum delivery
Familiarity with skills assessment tools and invigilation procedures
Well-developed group and one-to-one facilitation skills – knowledgeable of small group dynamics and adult education
Proficient in use of technology and familiarity with Zoom, Microsoft Teams, OneDrive, LinkedIn Learning, etc.; advanced Microsoft Office knowledge/experience
Proven experience in designing and developing both group and one-on-one facilitation and training sessions via in-person classroom and virtual settings
Job Skills and Abilities:
Good project management and coordination skills
Proficiency in facilitation of both in-person and online skills training
Comfortable working in a performance based work environment with strong emphasis on sustained employment outcomes.
Able to identify sensitive issues and maintain confidentiality.
Must be sensitive to and respectful of cultural and lifestyle diversity.
Excellent knowledge of Labour Market trends, employment and non-employment related services in the community.
Exceptional communication and listening skills to ensure clients feel respected, heard and supported.
Strong interpersonal skills and confidence in dealing with difficult clients
Experience in motivating and supporting clients in job search activities.
Proficient in creating and formatting targeted resumes utilizing current industry standards.
Able to organize and carry out duties with independence and professionalism.
Capable in relating to a diverse clientele and sincere appreciation for a multi-cultural environment.
Strong ethics around confidentiality and the ability to identify sensitive issues.
Organized and comfortable working in a multi-tasked, fast-paced environment
Flexible and committed to working in a team to achieve sustainable outcomes and targets – ‘can do’, ‘will do’ attitude.
Strong computer skills; highly experienced in MS Office and navigating the Internet
Second language is an asset.
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