This position manages all aspects of the Child Care Resource and Referral program. The program manager oversees the day-to-day operations and staff assignments and direction to ensure that the goals and objectives of Options Community Services Society (OCS) are met. The program manager is actively engaged in the planning, development and implementation of services to the community, which will enhance the availability, accessibility and quality of a range of childcare options for families.
KEY DUTIES AND RESPONSIBILITIES
Education, Training, and Experience:
• Early Childhood Care and Education Certificate, and combination of relevant training, education and experience. Candidates with less education will be considered.
• At least three years previous experience in childcare and direct experience working with children.
• At least three years experience in delivery and working knowledge of Child Care Resource and Referral services.
• Working knowledge of provincial government and community support services systems, applicable legislation and policies.
• A minimum 3 years (5 preferred) of previous program management experience is also required, preferably within the social services sector.
• Comprehensive knowledge of Early Years programs, services and challenges
• Basic to advanced computer training and experience
• Valid B.C. Driver’s License.
• Current Level I First Aid certificate.
Job Skills and Abilities:
• Demonstrated competency for and understanding of a community development approach and community based service delivery.
• Understanding of the current challenges facing parents, families and children aged 0-12 in Surrey, Delta and White Rock.
• Demonstrated effectiveness as part of a staff tea, success with collaborative program implementation, and commitment to a problem-solving approach.
• Sound knowledge of childcare issues, trends and practice.
• Demonstrated teamwork, leadership and supervisory skills.
• Demonstrated proficiency in written, oral and interpersonal communication skills.
• Demonstrated planning, organizational and administrative skills, and ability to work well under pressure.
• Ability to work effectively with program staff, volunteers, and non-profit or publicly funded groups, agencies and organizations.
• Demonstrated ability to develop program related reference and resource materials.
• Well developed planning, organizational and administrative skills.
• Ability to identify sensitive issues and maintain confidentiality.
• Must be sensitive to and respectful of cultural and lifestyle diversity.
• High degree of flexibility including ability to work flexible hours, evenings and some Saturdays.
• Ability to take initiative, set priorities, manage multiple tasks and meet deadlines.
• Able to respect and work with a diverse range of staff, partners and community members of all backgrounds.
• Non-judgmental, respectful, positive, supportive and empowering attitude.
• A high level of motivation and sensitivity is required to effectively deliver services to a variety of individuals and supervise staff.
• Represent CCRR and OCS in a positive and professional manner when in contact with outside agencies, professionals or community.
• No relevant criminal history. Verified good character and sufficient reference history to verify this requirement.
• Crisis Line experience an asset.
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