Job Posting 65321

Program Manager - Transitional Housing Program
Edmonton area
closes in 4 days (Sun, 1 Nov)
full time

Are you a skilled human services manager with a desire to make a difference and contribute to ending homelessness in Edmonton? Are you a pro-active community builder experienced in leading change through a person-centered approach?  Do you enjoy leading a diverse and caring team to innovate, improve and develop solutions for people who are facing complex challenges? Do you have a passion to support people who may be in the middle of life transitions seeking stability and recovery in their journeys?

As Program Manager, you will oversee four different transitional housing sites supporting individuals with complex addictions and mental health needs. You will respond to emergent needs within the community, provide leadership to increase potential and skills in your team and manage day to day operations.

e4c supportive housing program sites include:

  • e4c Inner Way: This program offers a safe place to build life skills and wellness in preparation for transitioning to stable housing consisting of two sites with five residents each who are able to stay for up to three months within a community setting.
  • e4c Emerging Adults: This program offers intentional programming and a welcoming space for youth who are on their journeys of transitioning from young adulthood to independence. Five residents are able to stay for several months in accordance with their transition plan.
  • e4c Complex Health Women’s Housing: This program offers a safe haven for ten women who may be experiencing addictions, mental illness and complex health needs to build life skills and engage in wellness opportunities according to their journeys.

Why Join Our Team        

  • Health, dental, RRSP contributions, 4 weeks’ vacation, a robust employee assistance program.
  • In-house collaborative training opportunities and supervisory coaching sessions to build knowledge, competencies and tools relevant to your role.
  • Supervise and mentor a team of diverse individuals through observation and the recognition of successes in support of building upon their professional capacities.
  • Connect with a variety of stakeholders – team members, shelter users, general public and community members to build and model positive neighbor relations.

Key Responsibilities

  • Develop and manage program operational cycle and plan service delivery to achieve program goals and outcomes.
  • Assess and develop infrastructure, frameworks, program policies and procedures and key processes that ensure best practices, scope of responsibility and quality programming are obtained.
  • Engage with community resources to establish collaborations, partnerships, or other services to improve services for person served.
  • Work in partnership with e4c Human Resources, AHS Partners, and program leadership to recruit, orient, and train new employees.
  • Support team members in their roles by observing performance, recognizing successes, providing coaching and constructive feedback, performing regular supervisory check-ins and maintaining appropriate documentation.
  • Debrief and follow-up on critical incidents and crisis situations.
  • Oversee all areas of facility management while ensuring the implementation of safety practices and protocols.
  • Manage budgets, funder requirements and reporting deadlines.
  • Prepare required funding applications, grant proposals, reports and annual budget projections for effective and efficient program planning, service delivery and ongoing review.

Education and Certifications

  • Degree in Social Work, Child Youth Care, Nursing, or human service field. Equivalent education and experience may be considered.
  • Registered Social Work and/or other related professional designations is an asset.
  • Police Information Check including Vulnerable Sector Check.
  • Child Intervention Check.
  • Certifications (or willingness to obtain): Standard First Aid, Suicide Intervention Training, Medication Administration, De-escalation, Harm Reduction, Aboriginal Awareness Training.
  • Access to personal vehicle including valid class 5 driver’s license, proof of insurance - 2 million liability, registration and 3 year drivers abstract.


  • 5+ years’ of progressive leadership experience, including staff leadership, program management, project start-up, expansion, and innovation.
  • Proven ability to practice relationship-based approaches.
  • Extensive background and experience working with people requiring higher levels of support due to complex trauma, addictions, mental illness, and/or poverty.
  • Full competency and experience with harm reduction, person-centered, trauma-informed, strength based, collaborative, and/or solution focused practice.
  • Experience using evidence based models of practice.
  • Experience building and managing large, complex budgets.
  • Experience implementing accreditation standards, program evaluations, meeting contractual requirements.
  • Working knowledge of facility management.
  • Proficient and skilled with computer use and Microsoft office database entry.



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