Job Posting 65340

Senior Manager, Student Services
Alma Mater Student Society of UBC Vancouver
Vancouver & Lower Mainland
closes in 6 days (Tue, 3 Nov)
full time

Position title:                    Senior Manager, Student Services          

Department:                      Student Support

Reports to:                        Managing Director

Supervises:                       Student Services Manager, Sexual Assault Support Centre Manager, Policy Advisor, Archivist

Employee status:              Full-time, Permanent, Salaried

Hours per week:               37.5

About the AMS

The AMS of UBC is a non-profit organization that is committed to serving the student body of UBC. We operate out of our  state of the art building, the NEST, located right in the heart of the Point Grey Campus. We run 9 food establishments and a Conference and Catering operation, which generates revenue to support our student programs and initiatives. 

Position Purpose

The Senior Manager Student Services will be the prime driver for guiding, coaching, supporting and managing the student services of the AMS. This role requires using business savvy skills to develop and successfully manage a diverse group of managers with varying skill levels. The Student Services department includes full-time permanent managers and student leaders in areas such as Student Services (working closely with the Student Services Manager), Policy advising and Archives. Advancements in student service levels, growth in management team strengths and abilities and successfully developing and rolling out various programs in the department will be essential.

Duties and Responsibilities

  • Participates in the development of a strategic plan for services with the Managing Director and student constituencies to ensure successful implementation and achievement of objectives.
  • Facilitates a process for identification of annual initiatives and projects to meet goals identified in the strategic plans. Examples may include process efficiencies, system updates or new service opportunities.
  • Advises in the development of goals and budgets for several of the Student Executive, non-business permanent staff and Student Services working alongside the Managing Director.
  • Ensures smooth transition between incoming/outgoing Student Executive, Student Council and committees. This includes: assistance with developing and implementing a transition plan, full orientation and on-boarding and creating and documenting supporting materials, in collaboration with the Human Resources Department
  • Maintains ongoing and effective communication with the Managing Director and Senior Management team.
  • Interprets all non-business permanent staff, volunteer, Society and Corporation policies working with Human Resources to provide advice on policy application.
  • Assists the Managing Director in the supervision of non-business permanent employees by administering staff payroll and benefits, approving vacation time and providing guidance on management of personnel. Makes recommendations to the Managing Director on appropriate professional development activities for staff.  Aids the Managing Director in conducting the annual performance appraisal process for their report directs.
  • Special projects as requested by the Managing Director. This may include providing advice, analysis and special project support on an ad hoc basis to student constituencies, student campus organizations and the broader university community.
  • Ongoing Review of services in order to establish the Society as the foremost provider of Student Services in North America.
  • Provides advice and recommendations to the Managing Director on the appropriate course of action and responses to politically sensitive matters related to the AMS and its student societies.
  • Other duties as assigned by the Managing Director.

Qualifications and Experience

  • Masters Degree and 7 to 10 years of broad management experience in a fast paced organization, with a minimum of 3 years at the senior level. Several years’ experience leading large teams of employees is required.  Experience working in student run or non-profit organizations is an asset.
  • Demonstrated success leading business projects including developing and implementing creative solutions.
  • Demonstrated experience in working cross functionally in an organization. Demonstrated success in the facilitation of required resources and managing communication and results against a developed plan.
  • Experience developing and implementing strategic plans and organization wide budgets.
  • Passion for the university environment and student government
  • Commitment to mentoring and developing skills, knowledge, and expertise in others
  • Familiarity with the history of AMS, post-secondary education and broader trends in post-secondary education is an asset.
  • Strong research skills combined with the ability to synthesize and analyze large quantities of information.
  • Ability to work independently with little direction
  • Demonstrated initiative and influencing skills.
  • Excellent time management skills with the ability to manage multiple, often conflicting priorities
  • Excellent interpersonal skills and the ability to develop and maintain effective working relationships with all levels of an organization.
  • Excellent oral and written communication skills
  • Experience with MS Office suite

Candidate Profile:

Experience:  The ideal candidate is a trusted student government advisor, an upper level student affairs professional, or champion of student services from a university or college environment.  Alternatively, the candidate may also come from a not for profit organization, city/municipality (e.g. Parks Board), or community centre engaging internal and external clients, where developing successful programs and delivering them has been part of his/her success. Legal experience is an asset.

Leadership:  Excellent leadership, mentorship and people management skills.  Strong people skills and an even temperament with the ability to provide coaching and counselling to student leaders and professional staff.  Able to build capacity amongst the team, inspire, and motivate people to pull things together.  Acts as a liaison to the university on various projects. Not afraid to roll up their sleeves to help get the job done. Diplomatic, inclusive leadership style.

Strategic: A strategic and creative thinker who maintains a focus on the nature and long term evolution of the AMS and is able to devise strategies that will ensure it can meet its mandate now and in the future. Able to identify opportunities and anticipate challenges.

Program Development/Project Management: A champion of projects. Understands issues surrounding the launch of new programs in a dynamic, energetic environment. Superior project management skills.  Understands the importance of clear KPI’s and measuring success to continuously improve services to ultimately benefit students.

Business and Financial Acumen:  Exceptional business and financial management skills.  Has a track record of managing budgets and keeping to targets.  Strong negotiation skills.  Understands the need for accountability and transparency when dealing with student funds.  Excellent judgement. 

Communication Skills:  An articulate communicator capable of being a strong representative for the UBC AMS with internal and external stakeholders.  Is energetic, approachable, diplomatic, open and candid with others and demonstrates highly effective listening skills in a dynamic environment.

Political Acuity:   Is able to be supportive of elected student leaders in their decision-making responsibilities. Uses diplomacy and an approach of a soft directive hand. Comfortable in a role that involves providing advice and counsel to others who have the responsibility to make decisions. Has an understanding and appreciation of confidentiality.

Flexibility:  Welcomes change and seeks out new ways of doing things – keen interest in making things better. High energy, with an ability to meet deadlines and work under pressure in an ever changing environment. Proven ability to handle multiple/various teams.

Customer Service Orientation:  Demonstrates a customer service orientation to both internal and external stakeholders.  Keeps the needs of students, staff, and customers top of mind as it relates to student services and organizational impact. 

Relationship Skills:  Relates easily to a wide spectrum of people.  Builds and maintains positive, productive relationships.  Possesses strong facilitation and mediation skills and is able to establish trust easily at all levels of the organization.  A team player.


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