Position title: Senior Manager, Student Services
Department: Student Support
Reports to: Managing Director
Supervises: Student Services Manager, Sexual Assault Support Centre Manager, Policy Advisor, Archivist
Employee status: Full-time, Permanent, Salaried
Hours per week: 37.5
About the AMS
The AMS of UBC is a non-profit organization that is committed to serving the student body of UBC. We operate out of our state of the art building, the NEST, located right in the heart of the Point Grey Campus. We run 9 food establishments and a Conference and Catering operation, which generates revenue to support our student programs and initiatives.
The Senior Manager Student Services will be the prime driver for guiding, coaching, supporting and managing the student services of the AMS. This role requires using business savvy skills to develop and successfully manage a diverse group of managers with varying skill levels. The Student Services department includes full-time permanent managers and student leaders in areas such as Student Services (working closely with the Student Services Manager), Policy advising and Archives. Advancements in student service levels, growth in management team strengths and abilities and successfully developing and rolling out various programs in the department will be essential.
Duties and Responsibilities
Qualifications and Experience
Experience: The ideal candidate is a trusted student government advisor, an upper level student affairs professional, or champion of student services from a university or college environment. Alternatively, the candidate may also come from a not for profit organization, city/municipality (e.g. Parks Board), or community centre engaging internal and external clients, where developing successful programs and delivering them has been part of his/her success. Legal experience is an asset.
Leadership: Excellent leadership, mentorship and people management skills. Strong people skills and an even temperament with the ability to provide coaching and counselling to student leaders and professional staff. Able to build capacity amongst the team, inspire, and motivate people to pull things together. Acts as a liaison to the university on various projects. Not afraid to roll up their sleeves to help get the job done. Diplomatic, inclusive leadership style.
Strategic: A strategic and creative thinker who maintains a focus on the nature and long term evolution of the AMS and is able to devise strategies that will ensure it can meet its mandate now and in the future. Able to identify opportunities and anticipate challenges.
Program Development/Project Management: A champion of projects. Understands issues surrounding the launch of new programs in a dynamic, energetic environment. Superior project management skills. Understands the importance of clear KPI’s and measuring success to continuously improve services to ultimately benefit students.
Business and Financial Acumen: Exceptional business and financial management skills. Has a track record of managing budgets and keeping to targets. Strong negotiation skills. Understands the need for accountability and transparency when dealing with student funds. Excellent judgement.
Communication Skills: An articulate communicator capable of being a strong representative for the UBC AMS with internal and external stakeholders. Is energetic, approachable, diplomatic, open and candid with others and demonstrates highly effective listening skills in a dynamic environment.
Political Acuity: Is able to be supportive of elected student leaders in their decision-making responsibilities. Uses diplomacy and an approach of a soft directive hand. Comfortable in a role that involves providing advice and counsel to others who have the responsibility to make decisions. Has an understanding and appreciation of confidentiality.
Flexibility: Welcomes change and seeks out new ways of doing things – keen interest in making things better. High energy, with an ability to meet deadlines and work under pressure in an ever changing environment. Proven ability to handle multiple/various teams.
Customer Service Orientation: Demonstrates a customer service orientation to both internal and external stakeholders. Keeps the needs of students, staff, and customers top of mind as it relates to student services and organizational impact.
Relationship Skills: Relates easily to a wide spectrum of people. Builds and maintains positive, productive relationships. Possesses strong facilitation and mediation skills and is able to establish trust easily at all levels of the organization. A team player.
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