211 Information and Referral Services Association (211) is a free, confidential information and referral service that can connect you to thousands of programs and services offered by local community groups, nonprofits and government departments across Nova Scotia. It is available throughout the province – 24 hours a day, 365 days a year – by dialing “2-1-1” to speak to a knowledgeable and caring navigator, by searching the easy-to-use online database at www.ns.211.ca or texting 211. The service helps Nova Scotians by connecting them to find the right community or social resource across multiple sources. It also allows organizations to quickly direct people to services that are outside of their organization’s scope or area of expertise, and possibly connect with other service providers whose goals and mandates complement their own. The result is a collaborative system that will continually evolve to meet the needs of Nova Scotians as they look for help in their communities.
Reporting to the Board of Directors, as the Executive Director you will be responsible for providing leadership, direction and guidance for all 211 staff and operational activities. You will work in collaboration with the Board to lead the renewal and implementation of the vision and strategic plan of the organization. You will capably steward the organization’s budget and you will lead and engage a team of approximately 12 employees while building and strengthening 211’s relationships with various stakeholders including government bodies, other agencies, community organizations, volunteers, supporters, and the local community. Through the development and strengthening of key local, regional and national relationships, you will ensure the ongoing sustainability and success in achieving strategic priorities. You will serve as a passionate and compelling ambassador for 211 and you will ensure the organization has a strong presence and voice in the local community and beyond.
As the ideal candidate, you are a proven leader and manager and you bring vision, managerial acumen, and exceptional communication and relationship building skills. You are comfortable working within a multi-stakeholder environment and managing operations, financial and human resources. You have a reputation for getting things done and improving operational processes, a talent for identifying innovative opportunities, and a proven track record of successfully contributing across all functional areas of an organization. You are comfortable making a presentation at the front of the room or with your sleeves rolled up, helping out wherever needed. Your positive management style, combined with your business management aptitude and your proven ability to build strong, lasting relationships with a range of organizational stakeholders qualifies you for this exciting opportunity.
We will provide support in the recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant’s accessibility needs. If you require accommodation in order to participate as a candidate in the recruitment process, please contact or communicate your needs to Emma Wach.
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