Job Posting 65428

Program Manager
Prospect Human Services Society
Edmonton area, Edmonton
closes in 30 days (Fri, 27 Nov)
full time  •  $73,000 annually

About Us

Break Barriers. Employ Change.

Prospect Human Services is dedicated to identifying situations where groups of individuals are facing challenges with full participation, and developing the services and supports necessary to break down those barriers. Our current portfolio provides support to both individuals and employers to fully integrate our community and our workforce.  

Prospect strongly believes in its five brand pillars and is looking for great candidates who share the same beliefs:


Prospect creates change by envisioning the end game and creating the means to realize it. We believe asking “why not?” aids progress. Solutions are created when we think beyond traditional boundaries.


Prospect seeks different perspectives. All parties must be engaged, including for-profit, not-for-profit, funders and government. Only by understanding all points of view can we create inclusive workplaces.


In every facet of our work, our actions show a commitment to professional management and service delivery. Prospect is accountable, ethical and honest.


Prospect approaches every opportunity with enthusiasm. We drive change with energy, optimism and commitment. Anyone who walks through our doors can feel the positive energy.


We are driven by the desire to promote human welfare and advance social reforms in the working world. While our commitment is all heart, our solutions are all business.


They say that good managers play checkers, but great managers play chess. We are looking for a manager who can play that three-tiered, multidimensional chess that Spock played in the original Star Trek series. The kind of person who can put together a team with great chemistry, that will overachieve in the face of any barriers thrown in front of them.

You will help us recruit, train and inspire staff. Then motivate your team to achieve the program deliverables, all the while changing lives for the better. You’ll be a champion of Prospect’s goals, vision and brand values. If this sounds like your kind of job description, read on!

What will you do?

Program Delivery:

  • In collaboration with the Senior Manager, you will plan the delivery of the overall program and its activities in accordance with the mission, vision and brand pillars of Prospect including:
    • Providing input and support on strategic direction of the Program
    • Conduct market analysis/environmental scanning to pinpoint areas of opportunity and weakness within the program
    • Provide proactive solutions to address skill gaps/workforce planning initiatives
    • Ensure that the program activities operate within contracted parameters and policies and procedures of the organization
    • Oversee the collection and maintenance of client records for statistical purposes according to the confidentiality/privacy policy of the organization
    • Communicate with clients and other stakeholders to gain community support for the program and to solicit input to improve the program
    • Maintain a strong and transparent relationship with contract managers with the intention of developing mutually beneficial outcomes
    • Monitor the financial viability of the program by routinely analyzing trends in program performance, and adjusting services to ensure that deliverables are met
    • Provide input, forward thinking ideas and react to market changes to establish solutions that will allow Prospect to continue to be successful, to constantly improve service and to maximize results
    • Represent Prospect in the community by attending Prospect and non-Prospect related trade shows, career fairs, committees and other industry events as required; networking with broader community as opportunities arise


  • Work with Human Resources and Senior Manager to recruit, interview and select qualified program staff
  • Supervise staff by providing direction, input and feedback
  • Engage volunteers to support and enhance program activities
  • Mentor, coach and effectively lead a motivated team, ensuring compliance with provincial legislation, and Prospect policies, procedures and safety protocols
  • Act as an ambassador to address attitudinal barriers, remove stigmas attached to clients with barriers to employment, and provide education on accommodations
  • Champion Prospect’s goals, vision, mission and brand pillars

What does it take to do this job?

  • Completion of post-secondary education – Behavioral Sciences, Psychology, Social Services, Human Services, Business, Human Resources or an equivalent program
  • 5+ years’ of progressively more responsible experience in a related business environment, preferably with direct experience in program management
  • 2+ years' of leadership experience including mentoring, coaching and training
  • 1+ years’ experience using a CRM or Sales Force
  • Intermediate to Advanced skill level in Microsoft Office (Excel, Word, Outlook and PowerPoint)
  • Experience building, leading and retaining a productive, motivated team
  • Excellent verbal and written communication skills
  • Strong interpersonal and leadership skills and experience working with broad range of people
  • Knowledge of skill alignment/skill gaps, workforce planning/initiatives, accommodations, diversity and inclusivity programs/services is an asset
  • Exemplary relationship, facilitation, negotiation, influencing, and presentation skills
  • Critical thinker and problem solver who is skilled at project management
  • Demonstrated ability to work in a confidential environment and handle highly sensitive information
  • Integrity, respect and solutions focused with a commitment to inclusive, participatory and sustainable community development

Further Notes:

  • A reliable vehicle and valid driver’s license is required for occasional travel
  • All employees must pass a background check
  • All employees must be flexible to work from the office as well as from home based on the evolving Covid-19 situation and program needs



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Thanks for looking on and good luck with your job search!