Job Posting 65461

Kids Help Phone
Toronto Metro area, Toronto
closed 5 days ago (Sat, 24 Oct)
full time  •  $ 25.93/Hour

Position Overview


Organization: Kids Help Phone                

Title: Toronto Counselor

Position: Full-time/Part Time


Reports to:  Counseling Manager


Location: Toronto (Temporarily work from home role due to COVID -19, must be able to travel to Toronto office post the pandemic situation)


Rate of Pay: $25.93 per hour


Shift Schedule –


  1. 9:00 AM to 5:00 PM EST – Sunday, Monday, Tuesday, Wednesday, and Thursday (Full Time)
  2. 10:00 AM to 4:00 PM EST – Monday, Tuesday and Wednesday (Part Time)


Is this you?


Are you motivated by the opportunity to positively impact mental health for young people in Canada? Would you be passionate about helping young people deal with the challenges of growing up in today’s complex, ever-changing, technologically driven world?

As a Counsellor, you will deal with clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities. Taking care of our clients’ means evaluating needs, assessing risks, crisis containment, assisting and providing necessary resources to resolve challenges. You must understand the big picture of the situation, and deal with multiple, complex situations at a time.

Kids Help Phone is on a transformational journey, one that will change the landscape of youth mental health in Canada.  We cannot do it without a team who are willing to be game changers and help fuel that journey. We need team members that are passionate about making a real difference in young people’s lives. It will take courage. It will take resilience.


Does this sound like you? If so, then keep reading…




The Organization


Kids Help Phone is a Canadian and world leader, known for their expertise and continuous innovation as Canada’s only 24/7 professional counselling and information service for young people in both English and French.  We have been pioneers in virtual care and e-health solutions for young people in Canada for almost 30 years.


Since 1989, we have offered kids, teens and young adults a critical lifeline of hope and support through our free, anonymous and confidential services, which research shows significantly improves youth mental health.  


Young people reach out to Kids Help Phone’s professional counsellors and trained volunteers from every corner of the country via phone, Live Chat and texting, and benefit from their database of local youth-serving programs. Kids Help Phone’s website is a widely recognized model of youth-focused design; offering therapeutic tools, games, information, and counselling.  


The Position


As a Counselor, you will provide counseling services on a national scale including telephonic support, clinical case management, structured telephonic counseling, and applicable resource referral. All services are provided in accordance with the mission, vision values and established protocols of the Company.


What You'll do


  • Participate and attend in-service training, clinical consultations, staff meetings, shift debriefs, and other professional development activities
  • Maintain a sound knowledge of various national and provincial laws affecting the lives of children and young people at risk to provide sound decision-making support regarding appropriate and relevant referral to community authorities
  • Share areas of expertise and participate in developing resources for the department
  • Follow professional problem solving models
  • Actively participate in the process of individual clinical supervision and coaching
  • Facilitate the growth and understanding of the importance of a healthy lifestyle in which each child or youth is equipped with various tools and skills required to respond to the day-to-day demands of living in a dynamic family group, within a community and within a larger society
  • Represent the Kids Help Phone counselling service in a variety of venues, e.g. to volunteers, donors, educational settings, the media, as requested



What You'll Need

  • MSW or BSW with a preference given to Mental Health focus and those that are eligible for registration with a regulatory body for the Province they are working in
  • Demonstrated experience in clinical counselling and crisis intervention (telephone counselling preferred)
  • Excellent communication skills, with the ability to create and maintain trusting relationships with youth as they define themselves
  • The ability to engage clients in non-judgemental problem solving
  • The ability to analyze situations, make appropriate decisions concerning clients’ needs and provide appropriate therapeutic service
  • Knowledge of laws and services directly affecting the lives of children and youth in Canada
  • Possess an acceptable “Vulnerable Person Sector Criminal Reference Check” prior to starting employment.

You’ll already have the following:

  • Strong risk assessment skills about Child Welfare/Safety concerns, Suicide/Self-Harm, Substance Abuse etc.
  • Bilingual Fluency in English and French (both verbal and written) (preferred)
  • Good clinical judgement and understanding of your responsibilities regarding confidentiality
  • Strong work ethic and professionalism
  • Abilities to work over the phone and through chats
  • Ability to adapt to both the ever changing client and organizational needs
  • Ability to work in a fast-paced environment and to multi-task when needed
  • Strong empathy and listening skills
  • Demonstrated excellent communication, facilitation and decision-making skills
  • Demonstrated excellent interpersonal skills and the ability to work collaboratively with all members of the team
  • Demonstrated commitment to best practice and quality improvement
  • Commitment to the vision and goals of the organization


And finally…


Are you are inspired by helping to meet the quickly evolving needs of young people in Canada today and are ready to contribute to a dynamic organization dedicated to improving their mental health and well-being?

History in the making!

Does this sound like a journey you want to be a part of? 

Join us!  


Open the posting and click the “Apply” button in the top right corner of the page. Please attach a single file with your resume and cover letter titled: *lastname_firstname_TorontoCounselor *  

The posting closes on 21st Oct, 2020

For more information about Kids Help Phone, please visit our website at

Accredited member, Imagine Canada Standards Program.  

 Kids Help Phone is an equal opportunity employer, values diversity of people and communities, and is committed to excellence and inclusion in our organization. We welcome applications from visible minority group members, women, Indigenous persons, and persons with disabilities, members of sexual minority groups, and others who respect and reflect the diversity of service users.

Kids Help Phone is committed to providing barrier-free environment and accommodation in accordance with the Accessibility of Ontarians with Disabilities Act (AODA). If contacted for an employment opportunity, please advise Human Resources person if your require accommodation at any stage of the recruitment process.



Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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