Be a Part of the Residential Program Team:
This department provides programs and services that include a 30-bed shelter service, a 24-Hour Crisis Line, a Women’s Program, and a Children’s Program. These services and programs are mainly organized and carried out through the structured and formal case management and client support process. The team provides programming and service delivery within a shift-based scheduling to ensure continuous service over days / evenings /overnights/ weekends.
The position's overall responsibility is to ensure the effective delivery of services through a client support approach by: providing night and weekend coverage for the shelter; professional assistance and emotional support if necessary; ensuring that all information about significant occurrences on the night shift is accurately communicated to the relevant Case Coordinator.
Duties and Responsibilities:
- Respond to 24-hour crisis line: conduct needs assessment; provide emotional support, social services information and resources, as needed
- Deliver initial information to Case Coordinator to develop case plans
- If needed, provide emotional support
- Resolve issues of conflict respectfully and promptly
- Perform building security check
- As required, perform client discharges according to established policy and procedures
- If needed, conduct admission and initial interviews and address client basic needs
- Respond to client’s medical and personal needs as necessary
- Assist in developing safety plans, if needed
- Perform basic and mandatory shelter operation tasks
- Respond to emergency situations as necessary
- Perform basic and mandatory office administration tasks
Job Requirements & Competencies:
- Relevant education and/or related experience in programs for intimate partner violence against women
- In-depth knowledge and understanding of issues affecting women and children who have experienced abuse and resources to support them
- Excellent documentation skills
- Experience using Microsoft Word, Outlook, Excel, Access and Power Point ability to use database
- Group facilitation and presentation skills
- Consistent ability to demonstrate professional behavior in delivery of services
- Knowledge and experience in crisis intervention
- Respect for boundaries and excellent interpersonal skills
- 1-year experience in providing emotional support to women experiencing intimate partner violence
- Demonstrated skills in Microsoft Word, Outlook, Excel, Access and ability to use client case management database
- Ability to navigate database and program software
- Ability to communicate verbal and written information formally, accurately and clearly
- Observation of strict confidentiality
- Ability to adhere to policies and procedures and best practices
- Goal and results driven
- Ability to develop reliable work relationships within a diverse work environment
- Ability to manage conflicts and capable of managing own emotional difficulties
- Valid First Aid/CPR/Food Handling certificates or be willing to accept training
- Light to moderate lifting, climbing stairs etc.
As an employee, you will benefit from:
- Group Insurance benefits, if eligible
- Employee’s Work-life balance
- Competitive compensation
- A positive work environment
Good to Know:
We thank all applicants, however, only applicants with the required qualifications and competencies will be contacted.
Must be legally eligible to work in Canada and/or must have a valid work permit that allows the candidate to fulfill the requirements of the role.
All successful applicants must undergo a police vulnerable sector check.
Interval demonstrates its commitment to equity, diversity and inclusion, respect in the workplace and does not condone any form of discrimination and workplace violence