Job Posting 65515

Bounce Back Coach
Canadian Mental Health Association Alberta Division Ltd. 1984
Calgary area, Edmonton area, Northern Alberta, Central Alberta, Southern ...
9707 110 ST NW, Edmonton, AB T5K 2L9
closes in 11 days (Sat, 31 Oct)
full time  •  $65,000/year

Our Organization

The Canadian Mental Health Association (CMHA) is a recognizable and reliable provincial organization where Albertans find compassionate support, responsible care and accessible resources.

For more than 60 years in Alberta, CMHA has focused on community based services, recovery and support for Albertans impacted by mental illness. We stand with people living in their community as they achieve their wellness goals.

CMHA Alberta Division operates as a registered charity within the not-for-profit sector. We work at the intersection of clinical and local mental health care. Our projects and services are developed to address the unique needs of individuals and communities across Alberta.

The Initiative

BounceBack is a no-cost skill-building program designed to help adults and youth aged 15+ manage low mood, mild to moderate depression and anxiety, stress or worry. Delivered over the phone with a coach and through online videos, participants will get access to tools that will support them on their path to mental wellness.

The Role

Reporting to the CMHA Alberta Executive Director, the successful candidate will be responsible for coaching participants in a structured self-help program called Bounce Back®: Reclaim your Health. Based in Edmonton, the coach will work with participants throughout the province in a structured self-help program for anxiety and depression through a tele-health model. The position will also provide coverage for Bounce Back® coaches during absences and/or during peak periods resulting from high referral volumes.


General Responsibilities

  • Participant coaching and support throughout Alberta and the Yukon ;
  • Coordinating and scheduling coverage where necessary for Bounce Back® coaches at CMHA offices around Alberta;
  • Supporting participants in acquiring self-help strategies to manage depression and/or anxiety; and,
  • Maintaining appropriate records and ensuring secure transfer of participant information.

Client coaching and support Responsibilities

  • Provide guided self-help through primarily telephone support and some video-conferencing based on a specified protocol to participants who self-refer or are referred by their primary health care provider;
  • Provide motivational support and encouragement, reinforce workbook concepts and activities, and problem-solve to promote program completion;
  • Liaise with multicultural communities and community organizations as needed;
  • Report participant’s concerns or safety issues immediately to the participant’s primary health care physician and the project’s Psychologist Consultant;
  • Administer pre- and post–program structured questionnaires measuring participant’s quality of life and anxiety/depression symptoms;
  • Maintain basic participant records, enter information in a timely manner into a secure database;
  • Maintain a flexible working schedule to ensure coaching services are offered at convenient times to the participant;
  • Ensure secure communication and transfer of information to local coaches concerning regarding service provision and participants;
  • Return calls and follow up on program enquiries or requests from the general public;
  • Coordinate mail outs to participants;
  • Receive and screen referrals for completeness, ensure all necessary information is included;
  • Coordinate booking sessions with participants; and,
  • Enter all new referrals into the database and follow administrative processes for data entry.

Liaise with local community partners under the direction of the project manager Responsibilities

  • Develop partnerships with community agencies that could be involved in the dissemination/delivery of Bounce Back® resources and services to support the needs of participants;
  • Develop communication and referral protocols with primary care practitioners participating in Bounce Back® to ensure a responsive service; and,
  • Promote the Bounce Back® program through participation in information sessions and other community events as required.

Other Responsibilities

  • Satisfactory performance on a one year contract
  • Flexible working hours
  • Limited travel
  • Mandatory attendance at post-hire training events and participation at supervisory teleconferences


Experience and Skills

  • Interest in mental health
  • Excellent communication and interpersonal skills
  • Fluency in French and English is a requirement of the role
  • Ability to coordinate and respond to multi-site requirements
  • Basic computer literacy skills (e.g. MS Outlook, MS Word, Excel, Database)
  • Current experience of working in a client-centered helping role
  • Familiarity with working with individuals with mood or anxiety problems would be an asset
  • Familiarity with Cognitive Behavioral Therapy principles would be an asset
  • Positive and flexible approach to work



Comfortable communicating formally, informally, in groups and one-on-one. Able to obtain and share information, ideas, and problems. Able to ask for advice, support and accept feedback.

Relationship Building

Able to develop effective working relationships; the ability to work flexibly across professional and operational boundaries, and communicate professionally with internal and external stakeholders at all levels. Able to be relationship centered with a get it done attitude and be hands-on when required. Capitalizes on opportunities to model healthy relationships.


Able to define expectations for self and others and to act to fulfill these expectations. Able to self-reflect, monitor and correct one’s own actions. Self-motivated and flexible, with the ability to manage and prioritize multiple tasks in a fast-paced environment of frequent change and within an ambiguous landscape.

Working Conditions

  • Office/Work From Home position; must be able to sit at a computer for several hours
  • Position is a weekday business hour position, with some weekends and evenings as required
  • This position is a full time permanent positon working 7.5 hours per day, five days per week, typically Monday to Friday from 8:30 a.m. to 4:30 p.m.

We thank all applicants, but only those selected for further consideration will be contacted. Please no telephone calls or email inquiries.

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